Variphy 12.1 introduces new UCCX Dashboard capabilities, CDR reporting and alerting options, and the addition of DID’s and customizable DID blocks to the DN Management feature. If you are upgrading from 12.0.x you will only notice some minor differences. If you are upgrading from version 11.x or earlier, please see…
In addition to on-demand searches and call analytics reporting, Variphy can also generate alerts based on a more narrow set of search criteria. These alerts can be delivered to your inbox whenever a call meets that search criteria, and can be configured to notify you when a 911 call occurs,…
In Variphy, user accounts can be created as internal standalone logins, or can be linked to a user’s Active Directory account. Likewise, permissions can be granted on an individual or group level. Variphy’s granular permissions configuration menu allows you to give the end users as much or little access as…
Once you’ve created Call Analytics reports in Variphy, you can schedule them for delivery via email or FTP. Smaller “summary” reports are ideally delivered via email, while larger reports, or reports that you wish to store long term in a central location might be more suitable for FTP delivery. If…
After attempting to install VM tools, the process may generate errors, or complete without errors but not appear to install the vmtools as expected. In this case, you can attempt the following workaround from command line type sudo mkdir /mnt/cdrom type sudo mount /dev/cdrom /mnt/cdrom You should get a confirmation…
When attempting to connect Variphy Insight to a MySQL 8.x server, you may encounter errors trying to connect to the database and activate the cluster. These will generally show up as a SQL ERROR 0 in the activate cluster window. A check of the insight logs may show the following…
Internet browsers temporarily store images, scripts, and other views of Insight in order to help speed up your browsing experience. Sometimes, usually after upgrades, Insight will appear incomplete or the page may look choppy with missing or overlapping components, menus, etc. Also, links and buttons may not respond when you…