This report will provide total call usage for 911/Emergency calls from your Zoom Phone platform, with directory number groupings and granular call history details included. Download Template Pack This report does not require any additional edits. Optional Changes This template is configured to key on outbound emergency dialing of ‘911’….
**Requires Edit to match environment Download Zoom Phone Reporting Templates 911 Call Report This report will provide total call usage for 911/Emergency calls from your Zoom Phone platform, with directory number groupings and granular call history details included. Abandoned/Missed Calls This report will provide system wide abandonment call usage on…
The maximum number of Widgets that should be allowed on a Dashboard is not a one size fits all. For stability and performance reasons, there needs to be a limit imposed on the number of widgets allowed on any single Dashboard. We have seen many systems with Dashboards that have…
If there doesn’t appear to be any recent CUBE CDR data visible (via Call History searches, reports or dashboard widgets) in Variphy, for the current or previous day(s), there could be a few possible causes: Step 1) Confirm that Variphy CDR Processing is enabled for the CUCM Cluster Login to Variphy and select CUBE/IOS from…
Variphy 12.4 has made an update on how the application captures additional call legs that are related to other related calls in the Cradle to Grave sequencing. Previously Variphy would take 1 query pass to identify related calls/transfers that were associated to search queried calls. When Variphy performs the Cradle…
This report will provide a list of dormant hard desk IP phones (SEP devices) within CUCM that have no call usage over a selected time period. Download Template Pack This report does not require any additional edits.
This report will provide the Top 10 CUBE disconnection codes with call history details. Download Template Pack This report does not require any additional edits.
This report will provide a list of dormant End Users within the CUCM that have no call usage over a selected time period. Download Template Pack Required Changes The report will require the selection of all CUCM End User Departments from the drop down in Search Sets. A Group Search…
This report will provide a combined list of dormant phones (physical and soft phones) within CUCM that have no call usage over a selected time period. Download Template Pack This report does not require any additional edits. Optional Changes The report search criteria is using the known soft phone and…
This report will provide a list of dormant phones soft phones within CUCM that have no call usage over a selected time period. Download Template Pack This report does not require any additional edits. Optional Changes The report search criteria is using the known soft phone device acronyms (CSF, IPC,…