Variphy 12 System Requirements

This document describes the General System Requirements and TCP Ports required to fully operate Variphy Insight.

Due to the API’s from Cisco, the features of Variphy Insight rely on different connectivity and authentication requirements when supporting Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Contact Center Express (UCCX).

Further information about the installation and configuration of Variphy Insight can be found online in our User Guides Section.

This version of Variphy Insight is designed to integrate with the following Cisco Unified Communications/Collaboration products and versions:

Cisco Unified Communications Manager (CUCM) : Versions 8.x through 12.5.x

Cisco Unity Connection (CUC): Version 8.6.1 through 12.5.x

Cisco Unified Contact Center Express (UCCX): Versions 8.5 through 12.5.x

This document assumes that Variphy will be installed in a “stand-alone” function, i.e. it will reside on an operating system and be the primary application running.

While Variphy can coexist with other applications running simultaneously in the same operating system, there may be port conflicts from previously installed applications that are running. Variphy’s default ports can be easily changed during the installation. However, for best performance, we strongly recommend that Variphy be installed on a standalone system

Variphy is currently supported on the following platforms

Hardware Platform: Physical or Virtual Machine. A VM is strongly preferred for ease of scalability. We currently support either Windows or Linux for Variphy Enterprise server builds. Linux, Windows, or Mac OS are supported for Variphy Professional license builds.

Depending on your requirements, not all the features of Variphy Insight may need to be installed and configured. A “Professional build” is essentially an installation of the software using any features other than CUCM/CDR Analytics reporting. A Professional build can be installed on a machine with significantly fewer resources, such as a consultant’s laptop, and is primarily used in conjunction with Professional licensing. This gives the user the ability to run various as-built reports in customer’s environments without specific cluster licensing. For CDR Analytics, however, Cluster-specific licensing is required for our primary Analytics Reporting features.

Supported Operating Systems and VM Platforms

Windows Server Enterprise Edition version 2008 R2 and later: This can be installed on standalone hardware, VMware, Azure, Hyper-V, or AWS. The Variphy application is host agnostic – as long as the windows server VM is compatible with a given host, the Variphy software will be also.

Variphy Linux OVA: We currently provide an Ubuntu 18.04 OVA appliance package that is easily deployed in your VSphere environment (supported on Vsphere 5.0 – 6.7). It comes with Variphy, SFTP, and MySQL components pre-installed, ensuring significantly faster deployment time than on a Windows server.

Mac OS X64 versions 10.8 and later: While suitable for Variphy Professional licensed installs, this is not recommended for the Variphy Enterprise server configuration.

If you will be using Call Analytics (CDR) reporting, then Insight, FTP server, and SQL server components are required. Installation to a dedicated server is highly recommended. If only using features other than CDR Analytics reporting, only the Insight application is required, and can be installed to any supported platform with significantly less system resources.

Variphy Data Types Requiring Storage/Memory

CDR Records : For each on-net (internal extension to extension) and off-net/PSTN call, 1 CDR record will exist in the system (and 1 CMR record if Call Diagnostics is also enabled).  Calls that are forwarded, transferred, diverted, or joined to a conference bridge will create additional call records. While these records can all be linked by the call’s Global Call ID number, single call flow can produce several CDR records, one for each leg of the call.

For a data retention policy (e.g. 1, 3, or 6 months), it’s important to calculate the total number of CDR records that will exist in the system, for all on-net and off-net/PSTN calls. For example, For a 3 month CDR data retention policy and a total of 150,000 calls (both on-net and off-net/PSTN) per month, the system must be capable of storing a minimum of 450,000 CDRs.

Another important consideration with CDR data storage is available system memory. With MySQL server, it is recommended that for every Gigabyte of data in your CDR database, a GB of system memory should be available to cache that data. So a 10GB database would ideally have 10GB of system memory available for caching so that fetch queries can be run quickly. When MySQL does not have enough available memory to cache the entire database, performance can slow down and greatly increase the time require to run reports.

Since every customer’s data footprint is different, what we usually recommend is that you retain 3 months of data initially when deploying Variphy. Once you have the full 3 months of data we can better estimate storage and memory requirements for longer retention periods of 1 year or longer.

Snapshot: Each historical CUCM, Unity Connection, UCCX, or Unity Cluster snapshot stored in the system. The actual size of each snapshot will vary, depending on the size of the Cluster, but they typically do not exceed 200MB.

For example, in an installation containing 1 CUCM, 1 Unity Connection, and 1 UCCX Cluster, if snapshots are scheduled to be generated daily (7 days/week) and 1 week of snapshots should be retained, then a total capacity of at least 21 snapshots will need to be stored.

Please Note: These “snapshots” are merely informational and are pulled from Cisco clusters as read-only data for reporting purposes only. They can not be used to restore or revert a Cisco cluster configuration, as with a VM snapshot.

Audit Log Files: Each CUCM, Unity Connection, or UCCX Audit Log file from Cisco’s Real Time Monitoring Tool (RTMT) can be stored on the Variphy Server for easier access and searching. These files can be downloaded from RTMT and imported into Variphy either “on demand” or on an FTP download schedule within RTMT. Once the logs are imported, they can be searched by keyword, user id, user IP address, or event type.

By default in CUCM/Unity Connection/UCCX, each Audit Log File is 2MB in size. The time period covered by each Audit Log File will largely depend on the number of administrative moves, adds, changes, and deletes in CUCM/Unity Connection. The more administrative events, the smaller time frame each Audit Log File will span.

The following “System Profiles” represent common system configurations showing the recommended data capacities for Variphy Insight.  Please note that these guidelines are estimates, as your precise data sizes and storage requirements will vary depending on the number and size of your clusters, devices, call volume, and which features of Variphy you are actively using.

Please note that while the recommended memory allocation for Variphy Insight is 8G, it should be able to run comfortably on a minimum of 4GB in Professional or small Enterprise deployments. However, you should expect to upscale system resources should your call volume or data retention needs increase.

System Profile Type: Small (for Variphy Professional installations, utilizing all features EXCEPT CDR Reporting)

Available System RAM 8+ GB
Available Hard Disk Space 80 GB
Variphy Data Type Capacity Est. Total Disk Use Est. RAM Use
Snapshots 30 12 GB
CDR Records n/a n/a
Audit Log Files 250 500 MB

System Profile Type: Standard  (CDR reporting and a local single-cluster database)

Available System RAM 16+ GB
Available Hard Disk Space 100 GB
Variphy Data Type Capacity Est. Total Size Est. RAM Use
Snapshots 90 36 GB
CDR Records 5,000,000 10 GB 5.5 GB
Audit Log Files 250 500 MB

System Profile Type: Large (For larger CDR databases or more than 1 CUCM cluster)

Available System RAM 32+ GB
Available Hard Disk Space 200 GB
Variphy Data Type Capacity Est. Total Size Est. RAM Use
Snapshots 90 36 GB
CDR Records 10,000,000 20 GB 12 GB
Audit Log Files 250 500 MB

System Profile Type: Enterprise (For large multi-cluster environments)

Available System RAM 64+ GB
Available Hard Disk Space 500 GB
Variphy Data Type Capacity Est. Total Size Est. RAM Use
Snapshots 250 100 GB
CDR Records 40,000,000 100 GB 50 GB
Audit Log Files 500 1GB

Supported User Interface Web Browsers

Variphy runs via an Apache Tomcat server and can be accessed through a web URL, negating the need to install any additional end user clients. Variphy supports the following browser versions and recommends that you keep your browser version updated to the most current release.

  • Google Chrome (*RECOMMENDED)
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Internet Explorer (11.0 or later) : Please Note that this is NOT the preferred browser as it may be controlled by your corporate group policy settings, and may disable some functionality required to properly run Variphy.

Additional Required Components For Windows Servers

For Call Usage (CDR/CMR) reporting and analysis in Variphy, a FTP Server and a supported SQL-Compliant Database Server are required for collection and storage/query purposes, respectively. FTP and MySQL components are already installed for the Linux OVA platform.

For Windows Server installations, Variphy recommends (but does not package or provide) the following, which require no additional licensing and have proven to work very reliably with our software.

FTP Server : FileZilla FTP Server (*RECOMMENDED) – Available via: https://filezilla-project.org/download.php?type=server . You may use other third party FTP servers as well, but we recommend Filezilla based on cost (free) and reliability.

Supported SQL Database Servers:

MySQL Community Server 5.7 or later (Recommended for most small or standard sized environments). Available for download at via: http://dev.mysql.com/downloads/mysql/

Microsoft SQL Server Enterprise 2008 or later (Recommended for larger environments with heavy call volume or multiple CUCM clusters)

NOTE: If database(s) hosted on a remote SQL server, the required resources on the Variphy server will be significantly less, and can be installed on a “Small” system profile.

Variphy TCP Port Requirements

Variphy requires the following ports be open between the Variphy server, the CUCM/Unity/UCCX clusters, and any endpoint devices (phones) in order for full functionality. Please note that some of the Variphy-specific ports may be modified, but other ports required by Cisco cluster cannot be.

Variphy TCP Port Requirements

TCP Port Description Destination Variphy Feature / Application
21 FTP (if applicable) Variphy Server CDR/Call Usage, Log Analysis
22 SFTP (if applicable) Variphy Server CDR/Call Usage, Log Analysis
1433 Default Microsoft SQL Server TCP Port Server Running Microsoft SQL CDR/Call Usage
3306 Default MySQL TCP Port Server Running MySQL Variphy CDR/Call Usage
8005 Service Startup/Shutdown Port Variphy Server Variphy Insight
8080 Default HTTP Port Variphy Server Variphy Insight
8443 9001 9002 Default HTTPS Port Service Startup/Shutdown Port Service Startup/Shutdown Port Variphy Server Variphy Server Variphy Server Variphy Insight HSQLDB Apache Tomcat

Cisco CUCM Cluster TCP Port Requirements

TCP Port Description Destination Application/Feature
80 HTTP Cisco IP Phones Variphy Remote Phone Control, Reporting, Snapshot, Compare
443 HTTPS Cisco IP Phones Variphy Remote Phone Control, Reporting, Snapshot, Compare
8443 Cisco CUCM AXL   Cisco CUCM Servers Variphy CDR/Call Usage, Remote Phone Control, Macro, Reporting, Snapshot, Compare

Cisco Unity Connection TCP Port Requirements

TCP Port Description Destination Application/Feature
8443 Cisco Unity Connection Cisco Unity Connection Server(s) Variphy Reporting, Snapshot, Compare

Cisco Unified Contact Center Express (UCCX) TCP Port Requirements

TCP Port Description Destination Application/Feature
1504 Cisco UCCX Historical Reporting Database TCP Port Cisco UCCX Server(s) Variphy Reporting, Snapshot, Compare

Installation Packages

All of our current software builds can be downloaded from http://variphy.com/support/download. There are currently installation/upgrade packages for all of the supported OS platforms, as well as a complete Linux OVA appliance using Ubuntu server that can be deployed in your Vsphere environment.

If you are planning on deploying Variphy Insight on Linux, use of our OVA is highly recommended, as it is already optimized for use with Variphy, and requires significantly less deployment configuration than a manual install. If you have special requirements which dictate that you use your own Linux server build, please consult with our support team prior to attempting installation.

A current registration with our website is required in order to access the downloads section. If you don’t yet have an account, you can either register one at https://www.variphy.com/support/register. This will require a customer account number, which your account manager or support team can provide.

If you have additional questions or would like assistance with the installation, please submit a request to support@variphy.com. Please note that our normal support hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time, excluding US holidays. After hours support may be arranged with advanced notice.

Updated on March 30, 2020

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