| Date/Time Range | Jul 01, 2021 12:00:00 AM CDT - Sep 30, 2021 11:59:59 PM CDT |
| Enterprise | Global Inc. |
| Cluster | Variphy UCCX |
| Generated By | victor@variphy.com |
| CSQ Name | Total Count | Average Queue Time | Abandoned Average Queue Time | Met Service Level Percent | Missed Service Level Percent | Handled Percent | RNA Percent | Abandoned Percent | Average Handle Time | Average Talk Time | Average Hold Time |
|---|---|---|---|---|---|---|---|---|---|---|---|
| AREAHS | 2 | 00:00:55 | 00:01:48 | 50% | 50% | 50% | 0% | 50% | 00:00:32 | 00:00:01 | 00:00:00 |
| BROOKS | 460 | 00:01:44 | 00:05:36 | 50% | 50% | 72.17% | 6.96% | 20.65% | 00:12:04 | 00:08:08 | 00:00:18 |
| CANIP | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
| CARS | 3922 | 00:00:14 | 00:00:57 | 57.98% | 42.02% | 82.43% | 6.73% | 10.81% | 00:09:59 | 00:07:53 | 00:00:05 |
| CARS UGRD Overflow | 84 | 00:00:25 | 00:00:25 | 25% | 75% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |
| CSD | 3691 | 00:00:07 | 00:00:20 | 68.57% | 31.43% | 88.43% | 1.68% | 9.4% | 00:08:23 | 00:06:59 | 00:00:09 |
| DEV | 3 | 00:00:07 | 00:00:07 | 66.67% | 33.33% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |
| HS | 2224 | 00:00:07 | 00:00:13 | 57.1% | 42.9% | 75.85% | 8.36% | 15.78% | 00:09:30 | 00:06:56 | 00:00:00 |
| HS_SMS | 4 | 00:00:03 | 00:00:00 | 100% | 0% | 100% | 0% | 0% | 00:00:05 | 00:00:05 | 00:00:00 |
| ITHelp | 2285 | 00:00:16 | 00:00:34 | 41.27% | 58.73% | 61.27% | 2.45% | 36.15% | 00:08:05 | 00:02:53 | 00:00:08 |
| MIL | 87 | 00:00:20 | 00:00:23 | 56.32% | 43.68% | 58.62% | 0% | 41.38% | 00:09:36 | 00:05:19 | 00:00:07 |
| OnLineHelpDesk | 4066 | 00:01:53 | 00:03:30 | 15.45% | 84.55% | 60.67% | 22.65% | 16.6% | 00:06:14 | 00:03:28 | 00:00:01 |
| PENN | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
| PhoneRoom | 28030 | 00:00:08 | 00:00:20 | 85.76% | 14.24% | 88.92% | 0.09% | 11% | 00:01:21 | 00:00:42 | 00:00:17 |
| PREADM | 1582 | 00:00:17 | 00:00:38 | 56.38% | 43.62% | 72.44% | 6.19% | 21.37% | 00:05:47 | 00:03:45 | 00:00:07 |
| PREADM_SMS | 4 | 00:00:06 | 00:00:06 | 75% | 25% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |
| PRODEV | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
| REINST | 1 | 00:00:02 | 00:00:00 | 100% | 0% | 100% | 0% | 0% | 00:00:31 | 00:00:01 | 00:00:00 |
| Test | 6 | 00:00:11 | 00:00:11 | 50% | 50% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |
| Tier1 | 21 | 00:19:01 | 00:19:01 | 0% | 100% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |
| UGRDIP | 143 | 00:00:17 | 00:00:42 | 50.35% | 49.65% | 66.43% | 3.5% | 30.07% | 00:01:08 | 00:00:32 | 00:00:00 |
| UGRDSMS | 1124 | 00:00:12 | 00:00:18 | 64.41% | 35.59% | 88.97% | 6.49% | 4.54% | 00:06:49 | 00:05:51 | 00:00:12 |
| Summary | 47739 | 00:00:20 | 00:00:54 | 70.56% | 29.44% | 82.96% | 3.61% | 13.38% | 00:03:54 | 00:02:42 | 00:00:12 |