TEMPLATE - Call Center Trending Analysis

Date/Time RangeJul 01, 2021 12:00:00 AM CDT - Sep 30, 2021 11:59:59 PM CDT
EnterpriseGlobal Inc.
ClusterVariphy UCCX
Generated Byvictor@variphy.com

Total Statistics

CSQ NameTotal CountAverage Queue TimeAbandoned Average Queue TimeMet Service Level PercentMissed Service Level PercentHandled PercentRNA PercentAbandoned PercentAverage Handle TimeAverage Talk TimeAverage Hold Time
AREAHS200:00:5500:01:4850%50%50%0%50%00:00:3200:00:0100:00:00
BROOKS46000:01:4400:05:3650%50%72.17%6.96%20.65%00:12:0400:08:0800:00:18
CANIP000:00:0000:00:000%0%0%0%0%00:00:0000:00:0000:00:00
CARS392200:00:1400:00:5757.98%42.02%82.43%6.73%10.81%00:09:5900:07:5300:00:05
CARS UGRD Overflow8400:00:2500:00:2525%75%0%0%100%00:00:0000:00:0000:00:00
CSD369100:00:0700:00:2068.57%31.43%88.43%1.68%9.4%00:08:2300:06:5900:00:09
DEV300:00:0700:00:0766.67%33.33%0%0%100%00:00:0000:00:0000:00:00
HS222400:00:0700:00:1357.1%42.9%75.85%8.36%15.78%00:09:3000:06:5600:00:00
HS_SMS400:00:0300:00:00100%0%100%0%0%00:00:0500:00:0500:00:00
ITHelp228500:00:1600:00:3441.27%58.73%61.27%2.45%36.15%00:08:0500:02:5300:00:08
MIL8700:00:2000:00:2356.32%43.68%58.62%0%41.38%00:09:3600:05:1900:00:07
OnLineHelpDesk406600:01:5300:03:3015.45%84.55%60.67%22.65%16.6%00:06:1400:03:2800:00:01
PENN000:00:0000:00:000%0%0%0%0%00:00:0000:00:0000:00:00
PhoneRoom2803000:00:0800:00:2085.76%14.24%88.92%0.09%11%00:01:2100:00:4200:00:17
PREADM158200:00:1700:00:3856.38%43.62%72.44%6.19%21.37%00:05:4700:03:4500:00:07
PREADM_SMS400:00:0600:00:0675%25%0%0%100%00:00:0000:00:0000:00:00
PRODEV000:00:0000:00:000%0%0%0%0%00:00:0000:00:0000:00:00
REINST100:00:0200:00:00100%0%100%0%0%00:00:3100:00:0100:00:00
Test600:00:1100:00:1150%50%0%0%100%00:00:0000:00:0000:00:00
Tier12100:19:0100:19:010%100%0%0%100%00:00:0000:00:0000:00:00
UGRDIP14300:00:1700:00:4250.35%49.65%66.43%3.5%30.07%00:01:0800:00:3200:00:00
UGRDSMS112400:00:1200:00:1864.41%35.59%88.97%6.49%4.54%00:06:4900:05:5100:00:12
Summary4773900:00:2000:00:5470.56%29.44%82.96%3.61%13.38%00:03:5400:02:4200:00:12

Monthly Count Trends Graphical

Summary Count Statistics By Month

Day of Week statistics

Summary Count Statistics By Day Of Week

Hour over Hour Graphical

Summary Count Statistics By Hour Of Day