TEMPLATE - Call Queue Usage

Date/Time RangeDec 01, 2022 12:00:00 AM PST - Dec 31, 2022 11:59:00 PM PST
AccountZamboni Industries

Called Queue Summary

Called QueueTotal Call CountTotal Average Call DurationTotal Average Ring DurationTotal Call DurationAnswered Call CountAnswered Call %Abandoned Call CountAbandoned Call %Voice Mail Call CountVoice Mail Call %
BILTMORE1,65500:01:1000:00:0032:03:091,47789.24%00%00%
LIONSHEAD1,42500:01:3200:00:0136:18:031,21785.4%10.07%00%
BRECKENRIDGE84100:01:1700:00:0018:04:0577892.51%00%00%
KENSINGTON SQUARE78500:01:0800:00:0014:54:3966084.08%00%00%
PLANTATION59800:00:5200:00:0108:40:0948280.6%10.17%00%
PRESTON VILLAGE56600:01:1800:00:0412:20:2048986.4%00%00%
VILLA PIANA53100:01:1600:00:0011:13:2346387.19%00%00%
XENIA50100:01:1700:00:0010:42:2946492.61%00%00%
OMAHA EXEC DOOR8400:00:0800:00:0000:10:578297.62%00%00%
HRO TELEENTRY8100:00:1100:00:0000:14:276377.78%00%00%
ACCOUNT SERVICES - CURRENT5600:01:5100:00:0001:43:192035.71%00%00%
EMPLOYMENT VERIFICATION1000:00:0100:00:4900:00:12110%00%00%
OPERATOR LEVEL 2200:00:0200:00:0300:00:042100%00%00%
HELPDESK100:00:0600:01:1000:00:061100%00%00%
LEASE UNDERWRITING100:01:3800:00:0000:01:381100%00%00%
OPERATOR LEVEL 1100:01:1600:00:0000:01:161100%00%00%
TOTALS7,13800:01:1400:00:01146:28:166,20186.87%20.03%00%

Called Queue Call Statistics By Week (Dec 01, 2022 - Dec 31, 2022 Pacific Standard Time)

Called QueueDec 01, 2022 - Dec 03, 2022Dec 04, 2022 - Dec 10, 2022Dec 11, 2022 - Dec 17, 2022Dec 18, 2022 - Dec 24, 2022Dec 25, 2022 - Dec 31, 2022
Total Call Count
BILTMORE17347264677494
LIONSHEAD21463391365392
BRECKENRIDGE11734195265230
KENSINGTON SQUARE1119286199180
PLANTATION1001319194200
PRESTON VILLAGE11525156125145
VILLA PIANA6910157135160
XENIA961918694106
OMAHA EXEC DOOR81272820
HRO TELEENTRY91302120
ACCOUNT SERVICES - CURRENT5028518
EMPLOYMENT VERIFICATION00604
OPERATOR LEVEL 200200
HELPDESK10000
LEASE UNDERWRITING10000
OPERATOR LEVEL 100100

Call Scenario Volume for Called Queue: BILTMORE

Call Scenario Volume for Called Queue: BILTMORETotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)020406080100120140160180200Call Count

Call Scenario Volume for Called Queue: LIONSHEAD

Call Scenario Volume for Called Queue: LIONSHEADTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0102030405060708090100Call Count

Call Scenario Volume for Called Queue: BRECKENRIDGE

Call Scenario Volume for Called Queue: BRECKENRIDGETotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0510152025303540455055606570Call Count

Call Scenario Volume for Called Queue: KENSINGTON SQUARE

Call Scenario Volume for Called Queue: KENSINGTON SQUARETotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)05101520253035404550556065Call Count

Call Scenario Volume for Called Queue: PLANTATION

Call Scenario Volume for Called Queue: PLANTATIONTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)051015202530354045505560Call Count

Call Scenario Volume for Called Queue: PRESTON VILLAGE

Call Scenario Volume for Called Queue: PRESTON VILLAGETotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0510152025303540455055606570Call Count

Call Scenario Volume for Called Queue: VILLA PIANA

Call Scenario Volume for Called Queue: VILLA PIANATotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)051015202530354045Call Count

Call Scenario Volume for Called Queue: XENIA

Call Scenario Volume for Called Queue: XENIATotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)05101520253035404550556065Call Count

Call Scenario Volume for Called Queue: OMAHA EXEC DOOR

Call Scenario Volume for Called Queue: OMAHA EXEC DOORTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0123456789Call Count

Call Scenario Volume for Called Queue: HRO TELEENTRY

Call Scenario Volume for Called Queue: HRO TELEENTRYTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0123456789Call Count

Call Scenario Volume for Called Queue: ACCOUNT SERVICES - CURRENT

Call Scenario Volume for Called Queue: ACCOUNT SERVICES - CURRENTTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)01234567891011Call Count

Call Scenario Volume for Called Queue: EMPLOYMENT VERIFICATION

Call Scenario Volume for Called Queue: EMPLOYMENT VERIFICATIONTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0.00.51.01.52.02.53.0Call Count

Call Scenario Volume for Called Queue: OPERATOR LEVEL 2

Call Scenario Volume for Called Queue: OPERATOR LEVEL 2Total CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0.00.10.20.30.40.50.60.70.80.91.0Call Count

Call Scenario Volume for Called Queue: HELPDESK

Call Scenario Volume for Called Queue: HELPDESKTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0.00.10.20.30.40.50.60.70.80.91.0Call Count

Call Scenario Volume for Called Queue: LEASE UNDERWRITING

Call Scenario Volume for Called Queue: LEASE UNDERWRITINGTotal CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0.00.10.20.30.40.50.60.70.80.91.0Call Count

Call Scenario Volume for Called Queue: OPERATOR LEVEL 1

Call Scenario Volume for Called Queue: OPERATOR LEVEL 1Total CallsAbandoned CallsVoice Mail CallsDec 01, 2022Dec 02, 2022Dec 03, 2022Dec 04, 2022Dec 05, 2022Dec 06, 2022Dec 07, 2022Dec 08, 2022Dec 09, 2022Dec 10, 2022Dec 11, 2022Dec 12, 2022Dec 13, 2022Dec 14, 2022Dec 15, 2022Dec 16, 2022Dec 17, 2022Dec 18, 2022Dec 19, 2022Dec 20, 2022Dec 21, 2022Dec 22, 2022Dec 23, 2022Dec 24, 2022Dec 25, 2022Dec 26, 2022Dec 27, 2022Dec 28, 2022Dec 29, 2022Dec 30, 2022Dec 31, 2022Date (Pacific Standard Time)0.00.10.20.30.40.50.60.70.80.91.0Call Count