Date/Time Range | Dec 01, 2022 12:00:00 AM PST - Dec 31, 2022 11:59:00 PM PST |
Account | Zamboni Industries |
Search Set | Total Call Count | Total Average Call Duration | Total Call Duration | Answered Call Count | Abandoned Call Count | Voice Mail Call Count |
---|---|---|---|---|---|---|
Sample Test - Grouping by Site | 32,617 | 00:01:47 | 966:49:27 | 24,535 | 1,123 | 645 |
Caller or Called Site | Total Call Count | Inbound Call Count | Outbound Call Count | Total Average Call Duration | Total Average Ring Duration | Total Call Duration | Answered Call Count | Abandoned Call Count | Voice Mail Call Count | Queued Call Count |
---|---|---|---|---|---|---|---|---|---|---|
OMAHA OFFICE | 15,562 | 8,881 | 9,026 | 00:02:07 | 00:00:53 | 551:03:59 | 11,427 | 432 | 340 | 313 |
HOUSTON REGIONAL OFFICE | 7,146 | 3,258 | 4,541 | 00:02:32 | 00:01:10 | 301:38:37 | 5,433 | 302 | 175 | 153 |
BLT-BILTMORE | 2,248 | 1,560 | 688 | 00:01:14 | 00:00:27 | 46:22:44 | 2,053 | 12 | 0 | 1,540 |
LHA - LIONSHEAD | 1,808 | 1,313 | 495 | 00:01:33 | 00:00:20 | 46:35:24 | 1,578 | 19 | 0 | 1,286 |
BRK-BRECKENRIDGE | 1,117 | 799 | 318 | 00:01:17 | 00:00:19 | 24:01:34 | 1,032 | 22 | 0 | 795 |
DKS-KENSINGTON SQUARE | 1,014 | 705 | 310 | 00:01:14 | 00:00:21 | 20:45:40 | 874 | 12 | 0 | 700 |
VPA-VILLA PIANA | 876 | 537 | 339 | 00:01:16 | 00:00:24 | 18:36:23 | 784 | 12 | 3 | 519 |
PVG-PRESTON VILLAGE | 810 | 514 | 296 | 00:01:17 | 00:00:24 | 17:26:08 | 726 | 4 | 0 | 508 |
PLN - PLANTATION | 782 | 546 | 237 | 00:01:04 | 00:00:24 | 13:55:28 | 652 | 9 | 1 | 532 |
XEN - XENIA | 576 | 456 | 120 | 00:01:22 | 00:00:16 | 13:10:23 | 533 | 2 | 1 | 451 |
DALLAS REGIONAL OFFICE | 355 | 101 | 256 | 00:02:10 | 00:01:00 | 12:50:48 | 292 | 12 | 6 | 15 |
TOTALS | 32,294 | 18,670 | 16,626 | 00:01:59 | 00:00:48 | 1066:27:08 | 25,384 | 838 | 526 | 6,812 |
Caller or Called Site | Call Count | % Of Total | Avg Count Per Date | Avg % Per Date | Low Per Date | High Per Date | Total Duration | Avg Total Duration Per Date | Avg Call Duration |
---|---|---|---|---|---|---|---|---|---|
Total Calls | |||||||||
OMAHA OFFICE | 15,562 | -- | 502 | -- | 0 | 1,221 | 551:03:59 | 17:46:35 | 00:02:07 |
HOUSTON REGIONAL OFFICE | 7,146 | -- | 230.52 | -- | 0 | 650 | 301:38:37 | 09:43:50 | 00:02:32 |
BLT-BILTMORE | 2,248 | -- | 72.52 | -- | 0 | 256 | 46:22:44 | 01:29:46 | 00:01:14 |
LHA - LIONSHEAD | 1,808 | -- | 58.32 | -- | 0 | 125 | 46:35:24 | 01:30:10 | 00:01:33 |
BRK-BRECKENRIDGE | 1,117 | -- | 36.03 | -- | 0 | 88 | 24:01:34 | 00:46:30 | 00:01:17 |
DKS-KENSINGTON SQUARE | 1,014 | -- | 32.71 | -- | 0 | 77 | 20:45:40 | 00:40:11 | 00:01:14 |
VPA-VILLA PIANA | 876 | -- | 28.26 | -- | 0 | 65 | 18:36:23 | 00:36:01 | 00:01:16 |
PVG-PRESTON VILLAGE | 810 | -- | 26.13 | -- | 0 | 79 | 17:26:08 | 00:33:45 | 00:01:17 |
PLN - PLANTATION | 782 | -- | 25.23 | -- | 0 | 61 | 13:55:28 | 00:26:57 | 00:01:04 |
XEN - XENIA | 576 | -- | 18.58 | -- | 0 | 73 | 13:10:23 | 00:25:30 | 00:01:22 |
DALLAS REGIONAL OFFICE | 355 | -- | 11.45 | -- | 0 | 37 | 12:50:48 | 00:24:52 | 00:02:10 |
Abandoned Calls | |||||||||
OMAHA OFFICE | 432 | 2.78% | 13.94 | 1.99% | 0% | 14.29% | 00:00:09 | 00:00:00 | 00:00:00 |
HOUSTON REGIONAL OFFICE | 302 | 4.23% | 9.74 | 2.57% | 0% | 8.33% | 00:00:00 | 00:00:00 | 00:00:00 |
BLT-BILTMORE | 12 | 0.53% | 0.39 | 0.42% | 0% | 2.86% | 00:00:00 | 00:00:00 | 00:00:00 |
LHA - LIONSHEAD | 19 | 1.05% | 0.61 | 0.85% | 0% | 7.14% | 00:00:00 | 00:00:00 | 00:00:00 |
BRK-BRECKENRIDGE | 22 | 1.97% | 0.71 | 1.26% | 0% | 6.33% | 00:00:00 | 00:00:00 | 00:00:00 |
DKS-KENSINGTON SQUARE | 12 | 1.18% | 0.39 | 0.6% | 0% | 4.23% | 00:00:00 | 00:00:00 | 00:00:00 |
VPA-VILLA PIANA | 12 | 1.37% | 0.39 | 0.77% | 0% | 4.55% | 00:00:00 | 00:00:00 | 00:00:00 |
PVG-PRESTON VILLAGE | 4 | 0.49% | 0.13 | 0.21% | 0% | 2.08% | 00:00:00 | 00:00:00 | 00:00:00 |
PLN - PLANTATION | 9 | 1.15% | 0.29 | 0.79% | 0% | 6.25% | 00:00:00 | 00:00:00 | 00:00:00 |
XEN - XENIA | 2 | 0.35% | 0.06 | 0.09% | 0% | 2.74% | 00:00:00 | 00:00:00 | 00:00:00 |
DALLAS REGIONAL OFFICE | 12 | 3.38% | 0.39 | 1.25% | 0% | 8.82% | 00:00:00 | 00:00:00 | 00:00:00 |
Voice Mail Calls | |||||||||
OMAHA OFFICE | 340 | 2.18% | 10.97 | 2.95% | 0% | 16.67% | 00:24:43 | 00:00:48 | 00:00:04 |
HOUSTON REGIONAL OFFICE | 175 | 2.45% | 5.65 | 2.9% | 0% | 16.67% | 00:08:15 | 00:00:16 | 00:00:03 |
BLT-BILTMORE | 0 | 0% | 0 | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
LHA - LIONSHEAD | 0 | 0% | 0 | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
BRK-BRECKENRIDGE | 0 | 0% | 0 | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
DKS-KENSINGTON SQUARE | 0 | 0% | 0 | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
VPA-VILLA PIANA | 3 | 0.34% | 0.1 | 0.22% | 0% | 3.03% | 00:01:30 | 00:00:03 | 00:00:30 |
PVG-PRESTON VILLAGE | 0 | 0% | 0 | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |
PLN - PLANTATION | 1 | 0.13% | 0.03 | 0.07% | 0% | 2.13% | 00:00:31 | 00:00:01 | 00:00:31 |
XEN - XENIA | 1 | 0.17% | 0.03 | 0.12% | 0% | 3.85% | 00:00:28 | 00:00:01 | 00:00:28 |
DALLAS REGIONAL OFFICE | 6 | 1.69% | 0.19 | 0.82% | 0% | 8.33% | 00:02:16 | 00:00:04 | 00:00:23 |
Queued Calls | |||||||||
OMAHA OFFICE | 313 | 2.01% | 10.1 | 1.71% | 0% | 14.29% | 08:46:38 | 00:16:59 | 00:01:41 |
HOUSTON REGIONAL OFFICE | 153 | 2.14% | 4.94 | 1.18% | 0% | 3.79% | 02:21:08 | 00:04:33 | 00:00:55 |
BLT-BILTMORE | 1,540 | 68.51% | 49.68 | 52.7% | 0% | 100% | 31:43:23 | 01:01:24 | 00:01:14 |
LHA - LIONSHEAD | 1,286 | 71.13% | 41.48 | 60.16% | 0% | 100% | 35:49:52 | 01:09:21 | 00:01:40 |
BRK-BRECKENRIDGE | 795 | 71.17% | 25.65 | 55.43% | 0% | 100% | 17:57:17 | 00:34:45 | 00:01:21 |
DKS-KENSINGTON SQUARE | 700 | 69.03% | 22.58 | 55.71% | 0% | 100% | 14:38:54 | 00:28:21 | 00:01:15 |
VPA-VILLA PIANA | 519 | 59.25% | 16.74 | 51.55% | 0% | 100% | 11:18:52 | 00:21:54 | 00:01:18 |
PVG-PRESTON VILLAGE | 508 | 62.72% | 16.39 | 51.53% | 0% | 100% | 12:09:58 | 00:23:33 | 00:01:26 |
PLN - PLANTATION | 532 | 68.03% | 17.16 | 52.52% | 0% | 100% | 08:28:52 | 00:16:25 | 00:00:57 |
XEN - XENIA | 451 | 78.3% | 14.55 | 65.4% | 0% | 100% | 10:34:18 | 00:20:28 | 00:01:24 |
DALLAS REGIONAL OFFICE | 15 | 4.23% | 0.48 | 1.8% | 0% | 12.5% | 00:09:59 | 00:00:19 | 00:00:40 |