| Date/Time Range | Dec 01, 2022 12:00:00 AM PST - Dec 31, 2022 11:59:00 PM PST |
| Account | Zamboni Industries |
| Search Set | Total Call Count | Total Average Call Duration | Total Call Duration | Answered Call Count | Abandoned Call Count | Voice Mail Call Count |
|---|---|---|---|---|---|---|
| Sample Test - Inbound & Out by Dept | 9,379 | 00:02:00 | 311:32:15 | 6,517 | 422 | 294 |
| Dept and User | Total Call Count | Inbound Call Count | Outbound Call Count | Total Average Call Duration | Total Call Duration | Answered Call Count | Abandoned Call Count | Voice Mail Call Count | Forwarded Call Count | Queued Call Count |
|---|---|---|---|---|---|---|---|---|---|---|
| ACCOUNT SERVICES | 7,488 | 3,580 | 4,387 | 00:02:08 | 266:22:02 | 4,829 | 382 | 282 | 492 | 163 |
| BRE CLAYTON | 964 | 419 | 550 | 00:02:25 | 38:46:50 | 674 | 49 | 24 | 58 | 67 |
| MEGHAN LOVE | 792 | 290 | 504 | 00:02:00 | 26:23:55 | 506 | 68 | 31 | 44 | 3 |
| DOMINIQUE KINARD | 730 | 300 | 439 | 00:03:28 | 42:10:05 | 480 | 28 | 28 | 66 | 19 |
| SHARLA EDERINGTON | 658 | 332 | 326 | 00:01:26 | 15:43:27 | 352 | 62 | 19 | 17 | 4 |
| KRISTI KEYSER | 650 | 267 | 384 | 00:00:58 | 10:28:49 | 359 | 39 | 40 | 46 | 5 |
| JILL OBORDO | 646 | 325 | 322 | 00:02:27 | 26:19:30 | 392 | 43 | 29 | 38 | 9 |
| MARITZA GARCIA | 601 | 275 | 327 | 00:02:11 | 21:55:58 | 436 | 25 | 8 | 47 | 5 |
| CHERRIE HUG | 584 | 245 | 357 | 00:02:14 | 21:41:13 | 420 | 22 | 15 | 57 | 2 |
| CHRISTIANNE HOPE LABRADOR | 559 | 270 | 291 | 00:01:47 | 16:37:19 | 334 | 22 | 30 | 43 | 6 |
| JAMIE MARYMEE | 557 | 301 | 256 | 00:04:39 | 43:14:33 | 402 | 25 | 15 | 19 | 10 |
| FAYE KOPERSKI | 545 | 239 | 308 | 00:01:25 | 12:47:50 | 394 | 25 | 21 | 45 | 14 |
| ELIZABETH LANOY BAYBAY | 501 | 270 | 233 | 00:02:22 | 19:47:12 | 290 | 12 | 20 | 23 | 18 |
| CRISTINA BECKER | 142 | 48 | 94 | 00:01:23 | 03:17:29 | 123 | 8 | 3 | 5 | 1 |
| RECEPTION | 1,608 | 1,092 | 1,057 | 00:01:18 | 34:42:07 | 1,491 | 16 | 7 | 1,234 | 10 |
| OMAHA OPERATOR | 1,352 | 917 | 878 | 00:01:16 | 28:35:00 | 1,239 | 16 | 5 | 1,012 | 10 |
| STEPHANIE WALRATH | 261 | 196 | 179 | 00:01:25 | 06:11:11 | 257 | 0 | 2 | 225 | 0 |
| INFORMATION TECHNOLOGY | 449 | 249 | 223 | 00:03:00 | 22:30:25 | 355 | 31 | 5 | 25 | 21 |
| ERIC RODRIGUEZ | 176 | 63 | 114 | 00:02:39 | 07:45:52 | 146 | 8 | 1 | 10 | 16 |
| BILL SCHAFFER | 148 | 101 | 47 | 00:04:24 | 10:51:13 | 118 | 12 | 3 | 2 | 2 |
| BRYAN WOOD | 50 | 1 | 49 | 00:01:04 | 00:53:22 | 44 | 6 | 0 | 0 | 3 |
| CINDY THOMAS | 37 | 32 | 6 | 00:03:21 | 02:04:00 | 31 | 1 | 1 | 13 | 0 |
| GARRETT SIMMONS | 31 | 30 | 2 | 00:01:43 | 00:53:20 | 18 | 1 | 0 | 0 | 0 |
| AARON BOSE | 27 | 22 | 5 | 00:04:59 | 02:14:21 | 18 | 3 | 0 | 1 | 0 |
| TOTALS | 9,545 | 4,921 | 5,667 | 00:02:02 | 323:34:34 | 6,675 | 429 | 294 | 1,751 | 194 |