TEMPLATE - Total Call Volume by Direction
Date/Time Range
Dec 01, 2022 12:00:00 AM PST - Dec 31, 2022 11:59:00 PM PST
Account
Zamboni Industries
Direction Summary
Direction
Total Call Count
Total Average Call Duration
Total Average Ring Duration
Total Call Duration
INBOUND
13,879
00:01:35
00:00:02
366:43:33
INTERNAL
4,869
00:02:56
00:00:12
237:57:57
OUTBOUND
13,869
00:01:34
00:01:46
362:07:57
TOTALS
32,617
00:01:47
00:00:48
966:49:27
Total Call Scenario Volume (Per Date Pacific Standard Time)
Call Scenario
Call Count
% Of Total
Avg Count Per Date
Avg % Per Date
Low Per Date
High Per Date
Total Duration
Avg Total Duration Per Date
Avg Call Duration
Total Calls
32,617
--
1,052.16
--
0
2,247
966:49:27
31:11:16
00:01:47
Connected Calls
24,573
75.34%
792.68
61.17%
0%
82.17%
927:46:27
29:55:42
00:02:16
Not Connected Calls
8,044
24.66%
259.48
19.48%
0%
40.19%
39:03:00
01:15:35
00:00:17
Answered Calls
24,535
75.22%
791.45
61.09%
0%
82.17%
927:18:35
29:54:48
00:02:16
Abandoned Calls
1,123
3.44%
36.23
2.22%
0%
4.96%
00:00:09
00:00:00
00:00:00
Voice Mail Calls
645
1.98%
20.81
1.45%
0%
3.13%
00:27:52
00:00:54
00:00:03
Total Call Scenario Volume By Date
Total Call Scenario Volume By Date
Total Calls
Answered Calls
Abandoned Calls
Voice Mail Calls
Queued Calls
Dec 01, 2022
Dec 02, 2022
Dec 03, 2022
Dec 04, 2022
Dec 05, 2022
Dec 06, 2022
Dec 07, 2022
Dec 08, 2022
Dec 09, 2022
Dec 10, 2022
Dec 11, 2022
Dec 12, 2022
Dec 13, 2022
Dec 14, 2022
Dec 15, 2022
Dec 16, 2022
Dec 17, 2022
Dec 18, 2022
Dec 19, 2022
Dec 20, 2022
Dec 21, 2022
Dec 22, 2022
Dec 23, 2022
Dec 24, 2022
Dec 25, 2022
Dec 26, 2022
Dec 27, 2022
Dec 28, 2022
Dec 29, 2022
Dec 30, 2022
Dec 31, 2022
Date (Pacific Standard Time)
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
2,200
2,400
Call Count