TEMPLATE - Agent Not Ready Summary

Date/Time RangeDec 01, 2025 12:00:00 AM CST - Feb 28, 2026 11:59:59 PM CST
OrganizationWebex Sandbox (WbxCC)

Table of Contents

Agent Name Summary

Agent Name Summary

Agent NameAgent Logged In TimeAgent Not Ready CountAgent Not Ready AverageAgent Not Ready %Agent Not Ready (Meeting) CountAgent Not Ready (Meeting) AverageAgent Not Ready (RONA) CountAgent Not Ready (RONA) AverageAgent Not Ready (Agent_Unavailable) CountAgent Not Ready (Agent_Unavailable) AverageAgent Not Ready (Agent_Declined) CountAgent Not Ready (Agent_Declined) AverageAgent Not Ready (Lunch) CountAgent Not Ready (Lunch) AverageAgent Not Ready (Variphy Meeting - Idle Work Type) CountAgent Not Ready (Variphy Meeting - Idle Work Type) Average
AEBISCHER, KYLE (KYLE AEBISCHER)12:02:41900:27:5934.84%000:00:00102:31:31000:00:00000:00:00200:00:09600:16:40
ALBRECHT, ANNIE (ANNIE ALBRECHT)24:55:232600:44:1276.84%400:09:10200:01:12000:00:00400:03:22201:02:561401:09:20
DEHLIN, JON (JON DEHLIN)03:36:221600:06:2147%000:00:00100:01:07000:00:00000:00:00100:00:081400:07:10
FLANAGIN, LAURA (LAURA FLANAGIN)09:39:16501:55:1399.45%102:49:02000:00:00000:00:00000:00:00000:00:00401:41:46
GONZALEZ, TREY (TREY GONZALEZ)02:00:00700:15:4491.76%000:00:00000:00:00400:05:28000:00:00000:00:00300:29:25
HOPKINS, RACHEL (RACHEL HOPKINS)01:10:23400:01:046.06%000:00:00000:00:00000:00:00000:00:00000:00:00400:01:04
PADILLA, JUAN (JUAN PADILLA)36:40:442000:58:2053.02%000:00:00000:00:00900:00:45000:00:00106:06:031001:19:24
SIKES, MATT (MATT SIKES)67:43:134500:47:3252.64%100:00:05700:07:56000:00:00000:00:001001:41:502700:39:26
STRATTON, MIKE (MIKE STRATTON)00:01:27200:00:0613.79%000:00:00000:00:00000:00:00000:00:00100:00:01100:00:11
VRBA, VICTOR (VICTOR VRBA)36:45:292800:38:0748.39%400:15:51100:00:03000:00:00200:00:16301:00:461800:45:36
No Associated Agent Name00:00:00000:00:000%000:00:00000:00:00000:00:00000:00:00000:00:00000:00:00
TOTALS194:34:5816200:40:3256.24%1000:26:551200:17:331300:02:12600:02:202001:24:3910100:43:04