Applies to: Issue: Determining if your Variphy appliance is affected Log into the command line interface for the appliance, and run “sshd -V”. If the version is one of the following, the patch has been applied: As a temporary compensating control, you can edit the sshd configuration file to disable…
Applies to: Common Causes or Issues Video Walkthrough How to Report on Zoom Phone Display Names 1. Open Search Criteria. A. Navigate to the History tab. B. Under Search Criteria, choose at least one of the following, then click the green + Add Criteria. 2. Add the Phone Name as a Search Criterion. A. From the…
Download Webex Contact Center Templates Team Summary Report Team and Agent Summary Report Repeat Callers Report Call Queue Summary Report Call Detail Number Search Report XLS: Call Back Summary Report Agent Not Ready Summary Report HTML: Abandoned Call Summary Report
Applies to: Common Causes or Issues If you are low on available disk space or need more disk space for data retention, we recommend adding a new disk rather than increasing the size of the existing disk. For more information on how to add a new disk in the Variphy…
Learn how to set up Block View in Webex Contact Center to monitor CSQ performance using a real-time dashboard widget.
Log into your Variphy web interface using an Administrator level login. Navigate to the System Settings using the gear icon on the top right. From the system menu select the appropriate platform. Once in the Platform Configuration menu select the CDR Processing menu. Edit the Cluster by clicking the name of the cluster or…
Applies to: Common Causes/Issues: How to Set Up Webex Integration in Variphy 1. Configure the Webex User Account in Control Hub. Variphy requires a Webex user to connect to the Webex API. You can use an existing user, although Cisco recommends creating a new user to act as a service…
Applies to: Common Causes or Issues How to Run a Cluster Check in Variphy Still Need Help? Email our support team at support@variphy.com or click the button below to access our ticket portal. Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy application log…
Applies to: Common Causes or Issues How to Enable a Suspended or Disabled Variphy Cloud Cluster Still Need Help? Email our support team at support@variphy.com or click the button below to access our ticket portal. Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy…
Applies to: Common Causes or Issues How to Gather Microsoft Teams Licensed User Count Follow these steps to gather user license data via Microsoft Graph Explorer for Variphy unit licensing. 1. Open Microsoft Graph Explorer. Navigate to Microsoft Graph Explorer. The Graph Explorer interface should appear. 2. Sign in to…
