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Help Topics
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Webex Calling Reporting & Analytics
- Variphy Webex Calling Configuration
- Webex Calling Call Detail Dictionary
- Variphy Webex Calling Search Sets & Criteria Guide
- Variphy Webex Calling Call Analytics Reporting Guide
- Variphy Webex Calling Reporting Data Types & Statistics Guide
- Webex Calling Reporting Templates
- Call Scenario Types Search Criteria
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Zoom Phone Reporting & Analytics
- Variphy Zoom Phone Call Analytics Reporting Guide
- Variphy Zoom Account configuration using the Zoom Marketplace App.
- Variphy Zoom Phone Call Analytics – Dashboard Widget Guide
- Variphy Zoom Reporting Data Types & Statistics Guide.
- Variphy Zoom Phone Search Sets & Criteria Guide
- Zoom Phone Call Detail Data Dictionary
- Zoom Phone Reporting Templates
- Template – 911 Calls Report
- Template – Abandoned/Missed Calls
- Template – Call Queue Usage
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Dashboards & Wallboards
- How To Configure CDR/Call Analytics Dashboards
- Getting Started With Dashboards & Widgets
- How To Configure User Permissions for Dashboards
- Sharing Dashboards With Other Variphy Users & Groups
- Configuring & Using Variphy Dashboard Permalinks
- How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing
- UCCX Real-Time Agent Widget
- New Announcement Dashboard Widget Type
- How to create a Finesse user for Variphy authentication.
- How to copy a Dashboard
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CUCM CDR Reporting & Analytics
- Variphy CUCM CDR User Guides & Popular How-Tos
- How To Run Variphy CUCM CDR Call Analytics Reports
- Variphy CUCM CDR Call Analytics Reporting Guide
- How To Sort End Users, Departments, Phones, Devices Or Other Groupings in CDR Reports By Call Count or Duration
- CUCM CDR Reporting Templates
- Export CAR CDR Data Out Of CUCM
- Export & Import a CUCM CAR CDR file into Variphy
- Export CUCM Data Sync From Variphy
- Time Unit Types
- Variphy CUCM CDR Call Analytics Call Scenario Guide & Dictionary
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UCCX CSQ & Agent Reporting & Analytics
- Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports
- How To Run Variphy UCCX Call Analytics Reports
- Example: Creating UCCX Agent Activity Statistic Summary Reports
- Variphy UCCX Call Analytics Reporting Guide
- UCCX Time Interval Reporting (New in Variphy 12.2)
- Variphy UCCX CSQ & Agent Call Details Dictionary
- Variphy UCCX Agent State Detail Dictionary
- UCCX Reporting Templates
- UCCX – Reporting on Wrap-Up data
- Wrap-up reasons in CCX version 12 and later
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Phone Macros
- How To Change Where Variphy Phone Macro Screenshot Images Are Stored
- Delete ITL File/Reset Security Settings on Cisco 6900 IP Phones
- Delete ITL File/Reset Security Settings on Cisco 7800 IP Phones
- Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones
- Delete ITL File/Reset Security Settings on Cisco 7906 or 7911 IP Phones
- Delete ITL File on Cisco 7945 or 7965 IP Phones
- Delete ITL File on Cisco 7975 IP Phone
- Clear ITL File for Phone by First Enabling Non-Secure HTTP Authentication
- Phone Macro Fails, but shows status of “Success: 0 of 0 phones”
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System Administration
- How to Increase Disk Space in Variphy Insight Virtual Appliance
- Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA
- Installing “open-vm-tools” on Variphy’s Linux OVA
- System – Rate Tables
- CUCM Sync Guide
- Variphy SAML with Azure AD
- How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Linux)
- Enable HTTP Strict Transport Security (HSTS)
- How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Windows)
- Log Error – liquibase.exception.LockException: Could not acquire change log lock.