Variphy 15.2 introduces new functionalities to our on-prem and cloud call analytics solutions!
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15.2.0 GA
Products
Features
Overview
Zoom Phone Analytics
Webex Calling Analytics
new
Microsoft Teams Analytics
coming soon
Cisco CDR Reporting
UCCX Wallboards
UCCX Reporting & Analytics
Cisco CUBE CDR Reporting
Dashboards & Wallboards
Variphy Cloud
Change Management
DN & DID Inventory Management
Remote Phone Control
Phone Macros
As-Built Configuration Reporting
Text Broadcast
Enhanced Consulting Services
Platforms Supported
Cisco CUCM
Cisco UCCX
Cisco CUBE
Zoom Phone
Webex Calling
new
Microsoft Teams Analytics
coming soon
What's New
Variphy 15.2.0
now available
Solutions
Use Cases
Call Analytics
Call Search
Call Flow
Busy Hours
Hunt Group & Queue
Performance
Answer & Abandonment Rates
Identify Dormant or Underutilized Phones
Contact Center
Call Queue Performance
Agent State & Activity
Time Interval Trends
Real-Time Wallboards
Supervisor Team Visibility
Change Management
Inventory Phone Serial Numbers
Document Changes to Key Configurations
Report on All Hunt Pilot Call Flows
Remote Phone Control
Change Background Image, Ringtones, and more
Test & Troubleshoot Phones Remotely
Clear ITL Files & Manage Device Settings
Dial Plan Management
Eliminate Spreadsheet Tracking
DID Capacity Planning
View and Manage DID Blocks
Support
Overview
Knowledge Base
Product Downloads
Client Login
Register Account
Product Change Log
User Guides
Request Support
Our Technical Services Agreement
End User License Agreement
EOL Notices
My Account
Voice
Webinars
Book Demo
Sign Up
How can we help?
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Help Topics
Webex Calling Reporting & Analytics
Variphy Webex Calling Configuration
Webex Calling Call Detail Dictionary
Variphy Webex Calling Search Sets & Criteria Guide
Variphy Webex Calling Call Analytics Reporting Guide
Variphy Webex Calling Reporting Data Types & Statistics Guide
Webex Calling Reporting Templates
Call Scenario Types Search Criteria
Getting Started
Variphy Server & Network Requirements
Variphy Cloud Collector Server & Network Requirements
Variphy Quick Start General Configuration Guide
CUBE Analytics Setup and Configuration
UCCX Cluster Configuration
Variphy Zoom Account configuration using the Zoom Marketplace App.
Zoom Phone Reporting & Analytics
Variphy Zoom Phone Call Analytics Reporting Guide
Variphy Zoom Account configuration using the Zoom Marketplace App.
Variphy Zoom Phone Call Analytics – Dashboard Widget Guide
Variphy Zoom Reporting Data Types & Statistics Guide.
Variphy Zoom Phone Search Sets & Criteria Guide
Zoom Phone Call Detail Data Dictionary
Zoom Phone Reporting Templates
Template – 911 Calls Report
Template – Abandoned/Missed Calls
Template – Call Queue Usage
Announcements
Support For Microsoft Internet Explorer 11 Ended July 31, 2020
Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older
How To Automatically Register for New Variphy Webinars
Variphy Cloud – System Status
Cisco CUBE Reporting & Analytics
CUBE Analytics Setup and Configuration
CUBE Reporting Templates
No CUBE CDR Data Found for Time Period
Dashboards & Wallboards
How To Configure CDR/Call Analytics Dashboards
Getting Started With Dashboards & Widgets
How To Configure User Permissions for Dashboards
Sharing Dashboards With Other Variphy Users & Groups
Configuring & Using Variphy Dashboard Permalinks
How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing
UCCX Real-Time Agent Widget
New Announcement Dashboard Widget Type
How to create a Finesse user for Variphy authentication.
How to copy a Dashboard
CUCM CDR Reporting & Analytics
Variphy CUCM CDR User Guides & Popular How-Tos
How To Run Variphy CUCM CDR Call Analytics Reports
Variphy CUCM CDR Call Analytics Reporting Guide
How To Sort End Users, Departments, Phones, Devices Or Other Groupings in CDR Reports By Call Count or Duration
CUCM CDR Reporting Templates
Export CAR CDR Data Out Of CUCM
Export & Import a CUCM CAR CDR file into Variphy
Export CUCM Data Sync From Variphy
Time Unit Types
Variphy CUCM CDR Call Analytics Call Scenario Guide & Dictionary
UCCX CSQ & Agent Reporting & Analytics
Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports
How To Run Variphy UCCX Call Analytics Reports
Example: Creating UCCX Agent Activity Statistic Summary Reports
Variphy UCCX Call Analytics Reporting Guide
UCCX Time Interval Reporting (New in Variphy 12.2)
Variphy UCCX CSQ & Agent Call Details Dictionary
Variphy UCCX Agent State Detail Dictionary
UCCX Reporting Templates
UCCX – Reporting on Wrap-Up data
Wrap-up reasons in CCX version 12 and later
DN & DID Management
DN Management Overview & Getting Started Guide
Configuring DID Sites in Variphy
Configuring DID Blocks in Variphy
Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number
Using, Search, & Reporting on DID Blocks in Variphy
Configuring DID Block Import
Change Management
Snapshots, comparisions, and audit log analysis
How To Change Where Variphy Snapshot Data Is Stored
Snapshot & Compare Overview & Getting Started Guide
Audit Log Analysis Overview & Getting Started Guide
Audit Log Analysis for Device Defaults in CUCM Administration
As-Built Reporting
Show Lines or Directory Numbers with Call Forwarding Settings
Create a Reusable As-Built Report
Generate As-Built Report Showing Phone Hunt Group States
How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy
Variphy As-Built Report Configuration Guide
Remote Phone Control
Phone Control Workaround for Informacast Systems
Remote Phone Control FAQ
Phone Search Error – Variphy Insight encountered an error when searching for phones.
Troubleshooting Remote Phone Control
Variphy Phone Control stops working after Upgrading InformaCast to 14.4.1 or 14.4.2
Phone Macros
How To Change Where Variphy Phone Macro Screenshot Images Are Stored
Delete ITL File/Reset Security Settings on Cisco 6900 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7906 or 7911 IP Phones
Delete ITL File on Cisco 7945 or 7965 IP Phones
Delete ITL File on Cisco 7975 IP Phone
Clear ITL File for Phone by First Enabling Non-Secure HTTP Authentication
Phone Macro Fails, but shows status of “Success: 0 of 0 phones”
Broadcast
Broadcast Audio Alert Heard On The Phone But Message Does Not Appear
Broadcast FAQ
Variphy Phone Broadcast User Guide
System Administration
How to Increase Disk Space in Variphy Insight Virtual Appliance
Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA
Installing “open-vm-tools” on Variphy’s Linux OVA
System – Rate Tables
CUCM Sync Guide
Variphy SAML with Azure AD
How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Linux)
Enable HTTP Strict Transport Security (HSTS)
How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Windows)
Log Error – liquibase.exception.LockException: Could not acquire change log lock.
Technology
Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements