Help Topics

• Announcements

  • Support For Microsoft Internet Explorer 11 Ended July 31, 2020
  • Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older

• Getting Started

  • Variphy Quick Start General Configuration Guide
  • Variphy Server & Network Requirements
  • UCCX Cluster Configuration

• Dashboards & Wallboards

  • How To Configure CDR/Call Analytics Dashboards
  • Getting Started With Dashboards & Widgets
  • How To Configure User Permissions for Dashboards
  • Sharing Dashboards With Other Variphy Users & Groups
  • Configuring & Using Variphy Dashboard Permalinks
  • How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing
  • UCCX Real-Time Agent Widget
  • New Announcement Dashboard Widget Type
  • How to create a Finesse user for Variphy authentication.

• CUCM CDR Reporting & Analytics

  • Variphy CUCM CDR User Guides & Popular How-Tos
  • How To Run Variphy CUCM CDR Call Analytics Reports
  • Variphy CUCM CDR Call Analytics Reporting Guide
  • How To Sort End Users, Departments, Phones, Devices Or Other Groupings in CDR Reports By Call Count or Duration
  • Export CAR CDR Data Out Of CUCM
  • Export & Import a CUCM CAR CDR file into Variphy
  • Export CUCM Data Sync From Variphy
  • Time Unit Types
  • Variphy CUCM CDR Call Analytics Call Scenario Guide & Dictionary
  • Variphy CUCM CDR Search Sets & Criteria Guide & Field Dictionary

• UCCX CSQ & Agent Reporting & Analytics

  • Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports
  • How To Run Variphy UCCX Call Analytics Reports
  • Example: Creating UCCX Agent Activity Statistic Summary Reports
  • Variphy UCCX Call Analytics Reporting Guide
  • UCCX Time Interval Reporting (New in Variphy 12.2)

• DN & DID Management

  • DN Management Overview & Getting Started Guide
  • Configuring DID Sites in Variphy
  • Configuring DID Blocks in Variphy
  • Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number
  • Using, Search, & Reporting on DID Blocks in Variphy
  • Configuring DID Block Import

• Change Management

  Snapshots, comparisions, and audit log analysis

  • How To Change Where Variphy Snapshot Data Is Stored
  • Snapshot & Compare Overview & Getting Started Guide
  • Audit Log Analysis Overview & Getting Started Guide
  • Audit Log Analysis for Device Defaults in CUCM Administration

• As-Built Reporting

  • Show Lines or Directory Numbers with Call Forwarding Settings
  • Create a Reusable As-Built Report
  • Generate As-Built Report Showing Phone Hunt Group States
  • How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy
  • Variphy As-Built Report Configuration Guide

• Remote Phone Control

  • Phone Control Workaround for Informacast Systems
  • Remote Phone Control FAQ
  • Phone Search Error – Variphy Insight encountered an error when searching for phones.
  • Troubleshooting Remote Phone Control

• Phone Macros

  • How To Change Where Variphy Phone Macro Screenshot Images Are Stored
  • Delete ITL File/Reset Security Settings on Cisco 6900 IP Phones
  • Delete ITL File/Reset Security Settings on Cisco 7800 IP Phones
  • Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones
  • Delete ITL File/Reset Security Settings on Cisco 7906 or 7911 IP Phones
  • Delete ITL File on Cisco 7945 or 7965 IP Phones
  • Delete ITL File on Cisco 7975 IP Phone
  • Clear ITL File for Phone by First Enabling Non-Secure HTTP Authentication
  • Phone Macro Fails, but shows status of “Success: 0 of 0 phones”

• Broadcast

  • Broadcast Audio Alert Heard On The Phone But Message Does Not Appear
  • Broadcast FAQ
  • Variphy Phone Broadcast User Guide

• System Administration

  • How to Increase Disk Space in Variphy Insight Virtual Appliance
  • Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA
  • Installing “open-vm-tools” on Variphy’s Linux OVA
  • System – Rate Tables
  • CUCM Sync Guide

• Technology

  • Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
  • Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements