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Help Topics
Announcements
Support For Microsoft Internet Explorer 11 Ended July 31, 2020
Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older
Getting Started
Variphy Quick Start General Configuration Guide
Variphy Server & Network Requirements
UCCX Cluster Configuration
Dashboards & Wallboards
How To Configure CDR/Call Analytics Dashboards
Getting Started With Dashboards & Widgets
How To Configure User Permissions for Dashboards
Sharing Dashboards With Other Variphy Users & Groups
Configuring & Using Variphy Dashboard Permalinks
How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing
UCCX Real-Time Agent Widget
New Announcement Dashboard Widget Type
How to create a Finesse user for Variphy authentication.
CUCM CDR Reporting & Analytics
Variphy CUCM CDR User Guides & Popular How-Tos
How To Run Variphy CUCM CDR Call Analytics Reports
Variphy CUCM CDR Call Analytics Reporting Guide
How To Sort End Users, Departments, Phones, Devices Or Other Groupings in CDR Reports By Call Count or Duration
Export CAR CDR Data Out Of CUCM
Export & Import a CUCM CAR CDR file into Variphy
Export CUCM Data Sync From Variphy
Time Unit Types
Variphy CUCM CDR Call Analytics Call Scenario Guide & Dictionary
Variphy CUCM CDR Search Sets & Criteria Guide & Field Dictionary
UCCX CSQ & Agent Reporting & Analytics
Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports
How To Run Variphy UCCX Call Analytics Reports
Example: Creating UCCX Agent Activity Statistic Summary Reports
Variphy UCCX Call Analytics Reporting Guide
UCCX Time Interval Reporting (New in Variphy 12.2)
Variphy UCCX CSQ & Agent Call Details Dictionary
DN & DID Management
DN Management Overview & Getting Started Guide
Configuring DID Sites in Variphy
Configuring DID Blocks in Variphy
Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number
Using, Search, & Reporting on DID Blocks in Variphy
Configuring DID Block Import
Change Management
Snapshots, comparisions, and audit log analysis
How To Change Where Variphy Snapshot Data Is Stored
Snapshot & Compare Overview & Getting Started Guide
Audit Log Analysis Overview & Getting Started Guide
Audit Log Analysis for Device Defaults in CUCM Administration
As-Built Reporting
Show Lines or Directory Numbers with Call Forwarding Settings
Create a Reusable As-Built Report
Generate As-Built Report Showing Phone Hunt Group States
How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy
Variphy As-Built Report Configuration Guide
Remote Phone Control
Phone Control Workaround for Informacast Systems
Remote Phone Control FAQ
Phone Search Error – Variphy Insight encountered an error when searching for phones.
Troubleshooting Remote Phone Control
Phone Macros
How To Change Where Variphy Phone Macro Screenshot Images Are Stored
Delete ITL File/Reset Security Settings on Cisco 6900 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7906 or 7911 IP Phones
Delete ITL File on Cisco 7945 or 7965 IP Phones
Delete ITL File on Cisco 7975 IP Phone
Clear ITL File for Phone by First Enabling Non-Secure HTTP Authentication
Phone Macro Fails, but shows status of “Success: 0 of 0 phones”
Broadcast
Broadcast Audio Alert Heard On The Phone But Message Does Not Appear
Broadcast FAQ
Variphy Phone Broadcast User Guide
System Administration
How to Increase Disk Space in Variphy Insight Virtual Appliance
Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA
Installing “open-vm-tools” on Variphy’s Linux OVA
System – Rate Tables
CUCM Sync Guide
Technology
Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements