Variphy 15.2
adds new features to our on-prem and cloud call analytics solutions!
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Solutions
Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Control
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Contol
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Platforms
Overview
Cisco
Webex Calling
Zoom Phone
Microsoft Teams
Overview
Cisco
Webex Calling
Zoom Phone
Microsoft Teams
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EOL Notices
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