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Solutions
Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Control
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Contol
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Platforms
Overview
Cisco
Webex Calling
Zoom Phone
Microsoft Teams
Overview
Cisco
Webex Calling
Zoom Phone
Microsoft Teams
Resources
Support Center
Overview
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
What's New
Voice Blog
Support Center
Overview
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
What's New
Voice Blog
Webinars
Success Stories
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Help Topics
Microsoft Teams Phone Reporting & Analytics
Microsoft Teams Phone Call Detail Data Dictionary
Variphy Microsoft Teams Search Sets and Criteria Guide
Microsoft Teams Phone Analytics and Reporting Guide
Variphy Microsoft Tenant Configuration Using the Teams Marketplace App
Microsoft Teams Phone Reporting: Data Types and Statistics Guide
Microsoft Teams Phone Reporting Templates
Teams Phone Report Template: 911 Calls Report
Teams Phone Report Template: Department Summary
Teams Phone Report Template: International Calls
Teams Phone Report Template: Organization Summary by Department and User
Webex Calling Reporting & Analytics
Variphy Webex Calling Configuration
Webex Calling Call Detail Dictionary
Variphy Webex Calling Search Sets & Criteria Guide
Variphy Webex Calling Call Analytics Reporting Guide
Variphy Webex Calling Reporting Data Types & Statistics Guide
Webex Calling Reporting Templates
Call Scenario Types Search Criteria
Announcements
Support For Microsoft Internet Explorer 11 Ended July 31, 2020
Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older
How To Automatically Register for New Variphy Webinars
Variphy Cloud – System Status
Cisco CUBE Reporting & Analytics
CUBE Analytics Setup and Configuration
CUBE Reporting Templates
No CUBE CDR Data Found for Time Period
Getting Started
Variphy Server & Network Requirements
Variphy Cloud Collector Server & Network Requirements
Variphy Quick Start General Configuration Guide
CUBE Analytics Setup and Configuration
UCCX Cluster Configuration
Variphy Zoom Account configuration using the Zoom Marketplace App.
Zoom Phone Reporting & Analytics
Variphy Zoom Phone Call Analytics Reporting Guide
Variphy Zoom Account configuration using the Zoom Marketplace App.
Variphy Zoom Phone Call Analytics – Dashboard Widget Guide
Variphy Zoom Reporting Data Types & Statistics Guide.
Variphy Zoom Phone Search Sets & Criteria Guide
Zoom Phone Call Detail Data Dictionary
Zoom Phone Reporting Templates
Template – 911 Calls Report
Template – Abandoned/Missed Calls
Template – Call Queue Usage
Dashboards & Wallboards
How To Configure CDR/Call Analytics Dashboards
Getting Started With Dashboards & Widgets
How To Configure User Permissions for Dashboards
Sharing Dashboards With Other Variphy Users & Groups
Configuring & Using Variphy Dashboard Permalinks
How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing
UCCX Real-Time Agent Widget
New Announcement Dashboard Widget Type
How to create a Finesse user for Variphy authentication.
How to copy a Dashboard
CUCM CDR Reporting & Analytics
Variphy CUCM CDR User Guides & Popular How-Tos
How To Run Variphy CUCM CDR Call Analytics Reports
Variphy CUCM CDR Call Analytics Reporting Guide
How To Sort End Users, Departments, Phones, Devices Or Other Groupings in CDR Reports By Call Count or Duration
CUCM CDR Reporting Templates
Export CAR CDR Data Out Of CUCM
Export & Import a CUCM CAR CDR file into Variphy
Export CUCM Data Sync From Variphy
Time Unit Types
Variphy CUCM CDR Call Analytics Call Scenario Guide & Dictionary
UCCX CSQ & Agent Reporting & Analytics
Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports
How To Run Variphy UCCX Call Analytics Reports
Example: Creating UCCX Agent Activity Statistic Summary Reports
Variphy UCCX Call Analytics Reporting Guide
UCCX Time Interval Reporting (New in Variphy 12.2)
Variphy UCCX CSQ & Agent Call Details Dictionary
Variphy UCCX Agent State Detail Dictionary
UCCX Reporting Templates
UCCX – Reporting on Wrap-Up data
Wrap-up reasons in CCX version 12 and later
DN & DID Management
DN Management Overview & Getting Started Guide
Configuring DID Sites in Variphy
Configuring DID Blocks in Variphy
Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number
Using, Search, & Reporting on DID Blocks in Variphy
Configuring DID Block Import
Change Management
Snapshots, comparisions, and audit log analysis
How To Change Where Variphy Snapshot Data Is Stored
Snapshot & Compare Overview & Getting Started Guide
Audit Log Analysis Overview & Getting Started Guide
Audit Log Analysis for Device Defaults in CUCM Administration
As-Built Reporting
Show Lines or Directory Numbers with Call Forwarding Settings
Create a Reusable As-Built Report
Generate As-Built Report Showing Phone Hunt Group States
How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy
Variphy As-Built Report Configuration Guide
CUCM – Decommissioned Clusters
Remote Phone Control
Phone Control Workaround for Informacast Systems
Remote Phone Control FAQ
Phone Search Error – Variphy Insight encountered an error when searching for phones.
Troubleshooting Remote Phone Control
Variphy Phone Control stops working after Upgrading InformaCast to 14.4.1 or 14.4.2
How to Update User Account with New Device Associations
Phone Macros
How To Change Where Variphy Phone Macro Screenshot Images Are Stored
Delete ITL File/Reset Security Settings on Cisco 6900 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones
Delete ITL File/Reset Security Settings on Cisco 7906 or 7911 IP Phones
Delete ITL File on Cisco 7945 or 7965 IP Phones
Delete ITL File on Cisco 7975 IP Phone
Clear ITL File for Phone by First Enabling Non-Secure HTTP Authentication
Phone Macro Fails, but shows status of “Success: 0 of 0 phones”
Broadcast
Broadcast Audio Alert Heard On The Phone But Message Does Not Appear
Broadcast FAQ
Variphy Phone Broadcast User Guide
System Administration
How to Increase Disk Space in Variphy Insight Virtual Appliance
Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA
Installing “open-vm-tools” on Variphy’s Linux OVA
System – Rate Tables
CUCM Sync Guide
Variphy SAML with Microsoft Entra ID (aka Azure AD)
How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Linux)
Enable HTTP Strict Transport Security (HSTS)
How to Disable TLS 1.0, 1.1 & 1.2 in Variphy (Windows)
Log Error – liquibase.exception.LockException: Could not acquire change log lock.
Technology
Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements
Security Statement: OpenSSH regreSSHion (CVE-2024-6387)