Applies to: Common Causes or Issues How to Configure and Analyze Service Level Metrics 1. Access the Service Level settings. 2. Edit Contact Service Queue. Available CSQ Service Level Statistics CSQ and Agent Call Details Still Need Help? Email our support team at support@variphy.com or click the button below to…
Applies to: Common Causes or Issues Background Information Variphy uses a Webex account to authorize access to the Webex API to collect call records and other required data. The account is used to generate an OAuth Authorization Code that is entered into the platform configuration menu in Variphy. The Webex…
Applies to: Common Causes or Issues This article will show you: There are two ways to check the available date range for your call data: Some of the data retention settings can be configured at a global level, but most are configured separately for each cluster. Data retention settings are…
When using the Variphy software you are greeted with this error message: Cluster Server Not Available Variphy was not able to establish a connection to CUCM server x.x.x.x This message indicates the software is attempting to establish a connection with a CUCM server at IP address x.x.x.x and the attempt…
**Requires Edit to match environment Download Webex Calling Reporting Templates 911 Calls Report This report will provide total call usage for 911/Emergency calls from your Webex Calling platform, with user groupings and granular call history details included. **Call Queue Summary by Agent This report will show the number of calls…
This report will provide multi-direction searching for managers and their users. It will include high level summarization on both inbound (terminating) and outbound (originating) calls. Required Changes The report will need to be modified to specify the managers being searched.
This report will provide multi-direction totals for one or more locations. It will include high level summarization of outbound (originating) and inbound (terminating) calls. Required Changes The report will need to be modified to specify the Calling or Called Party Location being searched. You can select one or more locations…
This report will provide multi-direction user searching. It will include high level summarization as well as the granular call history details based on the selected user(s). Required Changes The report will need to be modified to specify the user(s) being searched.
This report will provide multi-direction extension or Caller ID/Phone Number searching. It will include high level summarization as well as the granular call history details based on the inputted values or patterns. Required Changes The report will need to be modified to specify the extension(s) or CallerID/Phone Number(s) being searched….
This report will show the number of calls coming into one or more call queues. It will also display the number of answered, not connected and queued calls with a few additional statistics. Also included in the output will be a graphical summarization by hour for each call queue. Commonly…
