The Call Detail fields are available for CSQ and Agent based UCCX analytical reports. The field descriptions have been grouped into three tables that mirror the grouping in the Variphy reports. They are Contact Call Details, Agent Connection Details and Contact Queue Details. These fields are accessed by navigating to…
Toll fraud is long-standing issue that impacts many organizations’ telephony systems. This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat. In a Cisco VoIP environment you can use CUCM Class of Service, Cisco Native…
There may be times where you need to reprocess CDR data back into the database after it has been purged out. Or you may even need to reprocess all CDR to a new database. The following steps will accomplish this task more quickly than attempting to copy paste from windows…
Variphy provides the ability to configure individual rate tables. One or more rate tables can then be applied to each CUCM cluster in a prioritized order. Each rate table consists of an unlimited number of entries. Rate tables can be defined for the entire cluster and/or specific outgoing gateway/devices. Rate…
Sometimes you will find yourself in a situation where a Windows service is stuck and cannot be stopped through Task Manager or the Windows Services application. Be careful which services you are stopping. If you stop an important Windows service the server could reboot. Follow the steps below to kill…
When Variphy is attempting to connect to Microsoft SQL Server it returns the following error: Error: Unable to Connect to Database Server (Error Code: 4064) This error usually occurs when a database user tries to login after their default database has been dropped from SQL Server. There are two methods…