When Cisco IP phones in a CUCM Cluster have ITL or other security settings which are out of date, invalid, or mis-matched, this can cause a number of functional and operational issues such as: To recover from this situation, the ITL file on the phone can be deleted or erased…
When Cisco IP phones in a CUCM Cluster have ITL or other security settings which are out of date, invalid, or mis-matched, this can cause a number of functional and operational issues such as: To recover from this situation, the ITL file on the phone can be deleted or erased…
When Cisco IP phones in a CUCM Cluster have ITL or other security settings which are out of date, invalid, or mis-matched, this can cause a number of functional and operational issues such as: To recover from this situation, the ITL file on the phone can be deleted or erased…
When Cisco IP phones in a CUCM Cluster have ITL or other security settings which are out of date, invalid, or mis-matched, this can cause a number of functional and operational issues such as: To recover from this situation, the ITL file on the phone can be deleted or erased…
When executing a Variphy Phone Macro, screenshot image files from phones can be captured if desired. Phone macro screenshot image files can consume a fair amount of disk space, depending on how many macro results are being kept in the system and the number of phones executed upon. The directory for…
When using Variphy Remote Phone Control, there are a number of conditions that could impact the ability to remotely control 1 or more Cisco IP phones, such as: the Cisco IP phone is not currently registered to Cisco Unified Communications Manager (CUCM) the Cisco IP phone is unreachable on the…
PROBLEM When searching for phones in Insight’s Phone Control tab, the interface returns the following error: Variphy Insight encountered a problem… Variphy Insight encountered an error when searching for phones. A check of the Variphy application logs immediately after will show errors similar to these: Line 8297: 2014-10-30 13:54:45,072 ERROR…
Frequently Asked Questions About Variphy Remote Phone Control What Cisco IP phone models are supported? Can phones from different CUCM clusters be controlled? Is HTTPS supported? What network requirements are there? What CUCM configuration is required? Question: What Cisco IP phone models are supported? Answer: Variphy supports 6900, 7800, 7900,…
PROBLEM Phone Control and Broadcast functions do not work, or only work partially, on CUCM systems where Informacast is installed. The phone may not be able to authenticate, or the control keypad GUI may come up, but the screen may show unavailable. A screenshot test to http://PHONE-IP-ADDRESS/CGI/Screenshot may bring back either a Cisco…
In order for Variphy to successfully retrieve dashboard widget data from Cisco Unified CCX, data writing needs to be enabled from the Cisco Unified CCX Administration Page. If not enabled you will need to enable Data Writing, Cisco Unified CCX CSQs Summary and CIsco Unified CCX System Summary Go to…
