Agent based report designed to identify reasons agents go “Not Ready” and on average how long they stay in particular states. Often used to identify potential abuse or misuse of Not Ready states. This report is normally scheduled to run weekly or run on-demand to gain insight into the reasons…
Cisco CUBE report designed to show total call count and peak concurrent call path utilization for the entire CUBE. Download Template Pack Optional Edits This report does not require any additional edits. If you wish to add additional summary statistics you can edit the report and navigate to the Search…
**Requires Edit to match environment. Download CUBE Reporting Templates Calls summarized by PeerID usage (CUBE) This report will provide CUBE call usage summary by PeerID. This report is using a wildcard to identify counts through PeerID’s. **Inbound calls to CUBE Report using remote media address and H323 Call Origin (Answer)…
CSQ based report designed for individual CSQ breakdowns. The report is intended to provide queue managers a detailed overview of individual CSQs productivity, graphical trending month over month, Day over Day and Hour over Hour. Commonly run quarterly to track volume trends and validate organizational or procedural changes are impacting…
CSQ based report designed to provide Call Center Managers a high level overview of Total combined CSQ productivity and graphical trending month over month, Day over Day and Hour over Hour . This report normally contains all CSQ’s for the Call Center but may be limited to specific CSQ’s. Commonly…
**Requires Edit to match environment. Download CUCM CDR Reporting Templates 911 Calls Report This report will provide total call usage for 911/Emergency calls from your CUCM, with directory number groupings and granular call history details included. Abandoned Calls Report This report will provide system wide abandonment call usage in your…
Cluster wide based report designed to provide Total Count and Average Count per day of all rows of all data for the given run period. This report is often run to assist with system sizing and to better understand volume of data. The total count is not a count of…
**Requires Edit to match environment. Download UCCX Reporting Templates **Abandoned in CSQ Report This report is designed to present Contact Center managers with important statistics and details regarding their abandoned calls. The report can be generated for one or more CSQs. It contains summary statistics for each CSQ and detail…
Agent based report designed to provide Supervisors a high level overview of agent productivity by Team, Resource Group or specific Agents. Designed to show over all performance of each agent along with busy hour and busy Day of Week for the entire Team or Resource Group. This report is normally…
Variphy 12.3.0 introduced the ability to automatically switch UCCX reporting to your secondary UCCX when the primary UCCX is unavailable. In the event that your primary UCCX node or Finesses interface become unreachable Variphy’s dashboards and reports can continue to function using your secondary UCCX node or Finesse server. To…
