Variphy supports multiple database engines. By default the Variphy OVA is configured to utilize the local database engine but you may wish to change that to a different database engine. The following article will walk you through how to configure a connection to database engine and apply that configuration to…
TLS 1.0 is a security protocol first defined in 1999 for establishing encryption channels over computer networks. While no longer the default security protocol in use by modern OSes, TLS 1.0 is still supported for backwards compatibility. Evolving regulatory requirements often provide corporations with the incentive to disable TLS 1.0…
TLS 1.0 is a security protocol first defined in 1999 for establishing encryption channels over computer networks. While no longer the default security protocol in use by modern OSes, TLS 1.0 is still supported for backwards compatibility. Evolving regulatory requirements often provide corporations with the incentive to disable TLS 1.0…
There are many reasons you may want export a report from one profile or cluster and import it into another. A report was built under a Variphy login and you wish to move or copy the report configuration to your Variphy login or you added a new cluster and wish…
Introduced in Variphy version 12.4 Brute Force Login Protection provides the ability to lock (Jail) User ID’s and\or IP Addresses based on invalid login attempts. Administrators have the ability to configure the number of attempts within a specified timeframe, length of time a jailing occurs and remove a User or…
HTTP stands for hypertext transfer protocol. It’s a protocol that allows communication between different systems. Most commonly, it is used for transferring data from a web server to a browser to view web pages. The problem is that HTTP (note: no “s” on the end) data is not encrypted, and it can be…
Report designed for Call Manager Administrators to help identify and track improper or abnormally terminating calls within their Cisco Call Manager Environment. Commonly run on-demand, daily, weekly and/or monthly. This report will help identify the reason calls are terminating outside of standard reasons and provide detail on each call to…
Detailed Hunt group based report designed to identify callers that have called in more than one time during the reporting timeframe. Commonly run daily or weekly but also used for trending this report will help identify repeat callers. The report includes detail of who the caller spoke to and the…
Not every UC environment is the same, some users rely on organizational hierarchy like Departments or Managers while others leverage Hunt Groups, DN’s, Device Descriptions or Device Pools to meet their reporting needs. Variphy has created several Report Templates for Cisco CDR, Cisco CUBE and UCCX to help our customers…
Agent based report designed to identify reasons agents go “Not Ready” and on average how long they stay in particular states. Often used to identify potential abuse or misuse of Not Ready states. This report is normally scheduled to run weekly or run on-demand to gain insight into the reasons…
