Each user can use and manage multiple Dashboards. Each Dashboard can be configured with widgets for one or multiple CUCM, UCCX, CUBE and/or Zoom Phone Platforms. If this feature option does not appear for you, it is either because this feature has not been licensed for your installation, or your…
This report will provide a high level summarized overview of the Zoom Phone platforms call traffic by call Direction. Download Template Pack Optional Changes No modifications are needed for this report. Direction grouping for Time Period based data & volume tables are certainly available to be enabled.
This report will provide a high level summarized overview of the Zoom Phone platforms calling pattern by call Locations; Top 20 call Locations. Download Template Pack Optional Changes No modifications are needed for this report. Time Period based data and volume tables are certainly available to be enabled.
This report will provide a high level summarized overview of the Zoom Phone platforms defined Sites call counts and durations. Download Template Pack Optional Changes This report is structured to key on all call data, and group it by all defined Sites; specific Sites may be selected at the initial…
This report will provide a high level overview of department and end user call counts and durations. The total call counts and average call durations are first grouped at the department level and then secondarily by User. Download Template Pack Require Changes This report has a multi-direction search criteria filter;…
This report will provide a list of dormant Users within the Zoom Phone platform that have no call usage over a selected time period. Download Template Pack Required Changes The report will require the selection of User Departments or Sites from the drop down pick list in Grouping Statistics for…
This report will provide phone Device Type utilization within the Zoom Phone platform; Top 15 Phone Device Types. Download Template Pack Optional Changes This report does not require any additional modifications. You may enable the Concurrency Activity tables and charts in the Grouping Statistics section for capacity utilization on Device…
This report will provide multi-direction extension or Caller ID/Phone Number searching. It will include high level summarization as well as the granular call history details based on the inputted values or patterns. Download Template Pack Required Changes The report will need to be modified to specify the extension(s) or CallerID/Phone…
This report will provide the number of calls coming into Zoom Phone Call Queues. It will also include a time period summarization table and graphical chartings. Download Template Pack Optional Changes This report is structured to key on all of the Call Queues; specific Call Queues may be selected at…
This report will provide system wide abandonment call usage on your Zoom Phone platform, grouped by Top 10 Users with granular call history details included. Download Template Pack Optional Changes This report is structured to key on system-wide abandonment; all calls abandoning in your Zoom Phone platform. However, additional search criteria may…