• Variphy OVA /boot Partition storage cleanup

    Overview The Variphy Linux platform deploys a /boot partition for the operating system which contains all the boot files, kernels, etc. This partition can potentially get filled up to 100% capacity, while having no impact to the application at all. Resolution We have created a script that should help automatically…

  • UCCX Real-Time Agent Widget

    The Real-Time Agent widget will require a Finesse connection Overview Variphy’s RTA widget uses the Finesse system that comes with a UCCX environment where the application can subscribe to XMPP Notifications upon Agent state or dialog (voice/chat) change. By hooking into this service, Variphy can provide a truly real time…

  • Low Usable Disk Space – due to /boot partition

    The Variphy Linux platform deploys a /boot partition for the operating system which contains all the boot files, kernels, etc. Due to a current limitation in Variphy, email alerts are being triggered on the amount of drive space available for the /boot partition: The issue is the HD Space Management…

  • Configuring DID Block Import

    Importing DID Blocks into Variphy is straight forward using a simple .csv file. In the DN & DID Management module, the Configure screen for DID Blocks contains an import utility with ability to auto-discover exclusions and utilize CUCM DN mapping exceptions. CSV Template A sample CSV Template is downloadable for…

  • How to Use Variphy Call Analytics On Demand History Search

    To run an on demand Call History Search, Go to the Call Analytics Reporting Menu, which defaults to the History sub menu. The History section of Call Analytics Reporting enables CDR data to be searched by various filters including directory number, dialed number, device name, call duration, and/or CUCM metadata. This is the default…