This report will show the number of calls coming into one or more call queues. It will also summarize by user who answered those calls sorted by total number of calls (highest to lowest). Commonly run daily or weekly to monitor staffing levels to monitor if more agents need to…
This report will show the number of calls coming into one or more hunt groups. It will also display the number of answered and not connected calls and a few additional statistics. Also included in the output will be a graphical summarization by hour for each hunt group. Commonly run…
This report will show the number of calls coming into one or more hunt groups. It will also summarize by user who answered those calls sorted by total number of calls (highest to lowest). Commonly run daily or weekly to monitor staffing levels to monitor if more agents need to…
This report will provide total call usage for 911/Emergency calls from Webex Calling with user groupings and call history details. This report does not require any additional edits. Optional Changes This template is configured to key on outbound emergency dialing of ‘911’. Webex Calling configurations should allow for Kari’s Law…
Variphy can provide the following Data types and Statistics which offer key metric or statistic data points to identify call counts, percentages of total, total and average call durations, as well as total and average ring durations. Each call, as represented will involve 1 or more Call Scenarios and/or Data…
Introduction Variphy’s Call Analytics Reporting for Webex Calling isn’t based on anything “Canned” that arrives out of the box. Because every environment can be a bit different, Variphy’s Call Analytics Reporting is completely customizable, allowing reports to be configured for particular dial plans and deployments, along with the desired output…
Background Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy Webex Calling Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. Search Set A Search Set is just a set of 1 or more Search Criteria, along with some settings for how…
Date/Time Column Name Definition Example Date/Time Origination Date & Time a call originated Mar 22, 2023 6:02:25 AM PDT Date Origination Date a call originated Mar 22, 2023 Time Origination Time a call originated 6:02:25 AM PDT Answer Date/Time Date & time a call was answered Mar 22, 2023 5:40:58…
Configuring the Webex User Account in Control Hub Variphy requires a Webex user to connect to the Webex API. You can use an existing user although Cisco does recommend creating a new user to act as a service account. In Control Hub on the sidebar under Management click on the…
When a problem with one or more call detail records is encountered during collection and processing the offending records will be written to a .dat file that is then zipped up and stored in the /error directory. The name of the zip files contains the date and time the file…
