Call detail search sets were added to UCCX historical reporting widgets with the release of Variphy Insight version 12.4. This provides users the ability the further customize their widgets by filtering the call detail records. The new call detail search sets function the same way as the UCCX reporting search…
In CCX release version 12.0 new fields/tables for Wrap-up reasons were added to the Informix database schema and the legacy fields/tables were no longer populated with the Wrap-up reasons. Issue 3139 was opened to address the change in schema and was released in Variphy Insight version 12.4. This means versions…
This report is designed to present Contact Center managers with important statistics and details regarding their abandoned calls. The report can be generated for one or more CSQs. It contains summary statistics for each CSQ and detail call data for all of the calls abandoned in the CSQ. The report…
This report is designed to give users a high level overview of their department and extension call counts and durations. The total call counts and average call durations are first grouped at the department level and then further grouped by end user. Download Template Pack Required Changes The report has…
This report is designed to give users a high level overview of their department and end user call counts and durations. The total call counts and average call durations are first grouped at the department level and then further grouped by end user. Download Template Pack Required Changes The report…
The Call Detail fields are available for CSQ and Agent based UCCX analytical reports. The field descriptions have been grouped into three tables that mirror the grouping in the Variphy reports. They are Contact Call Details, Agent Connection Details and Contact Queue Details. These fields are accessed by navigating to…
Toll fraud is long-standing issue that impacts many organizations’ telephony systems. This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat. In a Cisco VoIP environment you can use CUCM Class of Service, Cisco Native…
There may be times where you need to reprocess CDR data back into the database after it has been purged out. Or you may even need to reprocess all CDR to a new database. The following steps will accomplish this task more quickly than attempting to copy paste from windows…
Variphy provides the ability to configure individual rate tables. One or more rate tables can then be applied to each CUCM cluster in a prioritized order. Each rate table consists of an unlimited number of entries. Rate tables can be defined for the entire cluster and/or specific outgoing gateway/devices. Rate…
When an application claims a TCP/IP port it prevents any other application from using it. This can cause issues and complicate troubleshooting. You can use netstat to identify the process using the port. Open the Command Prompt in administrator mode, type in the command below and press enter. netstat -aon…
