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Wrap-up reasons in CCX version 12 and later

In CCX release version 12.0 new fields/tables for Wrap-up reasons were added to the Informix database schema and the legacy fields/tables were no longer populated with the Wrap-up reasons.

Issue 3139 was opened to address the change in schema and was released in Variphy Insight version 12.4.

This means versions of Variphy Insight older than 12.4 will not be able to display Wrap-up reason codes when connected to CCX release 12.0 or later. Nothing will change for CCX release versions prior to 12.0.

The updated logic will include the call wrap-up data associated with the call. In 12.0 there can be multiple wrap-up records with a call record. Variphy insight will be able to display multiple reasons if they exist.

Updated on December 10, 2021

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