Applies to: Introduction: Dashboards can be configured with widgets for Variphy-supported platforms: CUCM, UCCX, CUBE, Webex Calling, Zoom Phone, and Microsoft Teams Phone. If this feature option does not appear for you, it is either because this feature has not been licensed for your installation, or your user account in…
Applies to: Common Causes or Issues You may need to download system logs to help you during a troubleshooting task. This guide will show you how to download Variphy logs for Variphy’s CUCM, Webex Calling, and Zoom Phone analytics solutions. How to download system logs of your Variphy environment Step…
Each call will involve 1 or more Call Scenarios, which help classify and describe the call: By using classifying Call Scenarios in Call Analytics, you are able to compute and identify breakdowns and key statistics for the Call Scenarios that are important to you, such as the # of Connected…
Similar to Variphy’s customer labels, which provide the ability to customize report field names, Variphy Version 14.0 provides the ability to alter the Cradle to Grave verbiage to something better suited to your environment. Slightly different from custom labels the verbiage change from Cradle to Grave is system wide and…
The Variphy OVA comes supplied with a default password for the variphyadmin account. This user and password is also used for the SFTP CDR push from Cisco Call Manager’s billing server configurations. Changing the default password on the Variphy Linux OVA will also require changing the CUCM billing server password…
Date/Time Date/Time Origination Date & Time a call originated Date Origination Date a call originated Time Origination Time a call originated Answer Date/Time Date & time a call was answered Answer Date Date a call was answered Answer Time Time a call was answered End Date/Time Date & time a…
Background Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy Zoom Phone Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. The Search Set and Search Criteria functionality in Variphy provide the ability to search for, filter, and include virtually any desired…
Variphy can provide the following Data types and Statistics which offer key metric or statistic data points to identify call counts, percentages of total, total and average call durations, as well as total and average ring durations. Each call, as represented will involve 1 or more Call Scenarios and/or Data…
Introduction Variphy’s Call Analytics Reporting for Zoom Phone isn’t based on anything “Canned” that arrives out of the box. Because every environment can be a bit different, Variphy’s Call Analytics Reporting is completely customizable, allowing reports to be configured for particular dial plans and deployments, along with the desired output…
Often times you are required to store large amounts of call data resulting in millions of call rows in a single database. Housing large amounts of call data in a single database can be resource intensive when your day to day reporting requirements are usually only one, two or three…