• How to Disable HTTP access

    HTTP stands for hypertext transfer protocol. It’s a protocol that allows communication between different systems. Most commonly, it is used for transferring data from a web server to a browser to view web pages. The problem is that HTTP (note: no “s” on the end) data is not encrypted, and it can be…

  • Template – Top 10 Abnormal termination Cause Codes

    Report designed for Call Manager Administrators to help identify and track improper or abnormally terminating calls within their Cisco Call Manager Environment. Commonly run on-demand, daily, weekly and/or monthly. This report will help identify the reason calls are terminating outside of standard reasons and provide detail on each call to…

  • Template – Calls Without First Call Resolution

    Detailed Hunt group based report designed to identify callers that have called in more than one time during the reporting timeframe. Commonly run daily or weekly but also used for trending this report will help identify repeat callers. The report includes detail of who the caller spoke to and the…

  • How to Download and Import Variphy Report Templates

    Not every UC environment is the same, some users rely on organizational hierarchy like Departments or Managers while others leverage Hunt Groups, DN’s, Device Descriptions or Device Pools to meet their reporting needs. Variphy has created several Report Templates for Cisco CDR, Cisco CUBE and UCCX to help our customers…

  • Template – Agent Ready/Not Ready analysis

    Agent based report designed to identify reasons agents go “Not Ready” and on average how long they stay in particular states. Often used to identify potential abuse or misuse of Not Ready states. This report is normally scheduled to run weekly or run on-demand to gain insight into the reasons…

  • Template – Total Capacity Utilization (CUBE)

    Cisco CUBE report designed to show total call count and peak concurrent call path utilization for the entire CUBE. Optional Edits This report does not require any additional edits. If you wish to add additional summary statistics you can edit the report and navigate to the Search Set statistics menu….

  • CUBE Reporting Templates

    **Requires Edit to match environment. Download CUBE Reporting Templates Calls summarized by PeerID usage (CUBE) This report will provide CUBE call usage summary by PeerID. This report is using a wildcard to identify counts through PeerID’s. **Inbound calls to CUBE Report using remote media address and H323 Call Origin (Answer)…

  • Template – CSQ Trending Analysis

    CSQ based report designed for individual CSQ breakdowns. The report is intended to provide queue managers a detailed overview of individual CSQs productivity, graphical trending month over month, Day over Day and Hour over Hour. Commonly run quarterly to track volume trends and validate organizational or procedural changes are impacting…

  • Template – Call Center Trending Analysis

    CSQ based report designed to provide Call Center Managers a high level overview of Total combined CSQ productivity and graphical trending month over month, Day over Day and Hour over Hour . This report normally contains all CSQ’s for the Call Center but may be limited to specific CSQ’s. Commonly…

  • CUCM CDR Reporting Templates

    **Requires Edit to match environment. Download CUCM CDR Reporting Templates 911 Calls Report This report will provide total call usage for 911/Emergency calls from your CUCM, with directory number groupings and granular call history details included. Abandoned Calls Report This report will provide system wide abandonment call usage in your…