Applies to:
- CUCM users
- UCCX users
- CUBE users
- Webex Calling users
- Zoom Phone users
- Microsoft Teams Phone users
Introduction:
Dashboards can be configured with widgets for Variphy-supported platforms: CUCM, UCCX, CUBE, Webex Calling, Zoom Phone, and Microsoft Teams Phone.
If this feature option does not appear for you, it is either because this feature has not been licensed for your installation, or your user account in the Variphy installation does not have the appropriate user privileges.
Steps to Configure a New Dashboard
1. Create a new dashboard.
If you already have at least one dashboard, click the + New Dashboard button next to the list of existing dashboards.
The new dashboard will automatically become the active dashboard on the page.
2. Add desired widgets to the dashboard.
b. Select the feature.
In the dialog box, select the Calls Analytics option. (Application feature is only for Announcement text-based widgets).
c. Select the account platform.
d. Select the widget type.
Available Widget Types
Call Distribution
The Call Distribution widget will display the total call count for grouping in a donut/pie distribution chart for the desired search criteria and time period. The grouping type (e.g., devices, calling/called party number, Site/Department/End User, etc.) can be configured.
Call History Details
The Call History Details widget will show the most recent call activity details for the desired search criteria and time period. Both the number of calls and detail columns shown can be fully configured.
Call Statistic
The Call Statistic widget will display the desired key statistics, such as total call count, duration, and connected call percentage for the desired search criteria and time period.
Call Volume by Time Period
The Call Volume by Time Period widget will display the total number of calls per Month, Week, Date (shown below), Day of Week, Hour of Day, Half Hour of Day, or Quarter Hour of Day for the desired search criteria and time period.
Grouping Statistics
The Grouping Statistics widget will display Top or Bottom N Groupings (based upon the configured Sort setting) for the configured grouping type in a tabular format for the desired search criteria and time period along with one or more of the selected statistics.
The grouping type (e.g., device, calling/called party number, Site/Department/End User, call direction, etc.) can be configured.
Utilization/Concurrent Call Activity
The Utilization/Concurrent Call Activity widget will compute and display the total number of concurrent calls in progress for each time of day, for the desired search criteria and time period.
Still Need Help?
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Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy application log files.
