• UCCX Time Interval Reporting (New in Variphy 12.2)

    In our upcoming 12.2 release, we are excited to introduce the ability to include Time Interval reporting in our UCCX Analytics reports, giving you the ability to break down reporting statistics by various blocks of time (Month, Date, Day of Week, Hour, half hour, and quarter hour), using both charts…

  • Variphy 12.2 EFT: Overview & What To Know Before Upgrading

    Variphy 12.2 introduces new reporting capabilities, including the ability to add custom column header labels to your reports in order to make them more user friendly to non-technical viewers, and the ability to store reports in a central repository within Variphy that an be shared via permalink, as with our…

  • Variphy Disk Space Cleanup

    Variphy can collect various log files and processed CDR files that can fill up your available disk space over time. While we do have some cleanup tools to address the most common scenarios, some files may need to be cleaned up manually. The following are our recommendations for configuring disk…

  • UCCX CSQ Real-Time Status widgets showing incorrect call counts

    Occasionally an issue may occur with UCCX clusters where certain CSQ’s show call totals that conflict with UCCX Analytics reporting. While it is normal for the counts to be off slightly due to the dynamic refresh rate of the Real-Time widgets, some CSQ’s may show significantly different call counts in…

  • Installing a Wildcard certificate for Variphy Insight OVA

    While it is possible to generate and install a self-signed certificate on Variphy Insight, you can also install a wildcard certificate (a public key certificate which can be used with multiple subdomains of a domain) if you have created one within your organization.

  • Variphy Phone Broadcast User Guide

    One of Variphy’s phone-related features is the ability to send text messages to a phone, or group of phones, that will appear on the screen even if the user is on an active call, and remain on the screen until the user presses a softkey to acknowledge receipt of the…

  • Variphy As-Built Report Configuration Guide

    Variphy’s “As-Built” reporting gives the ability to access a wide array of built-in cluster configuration data. These read-only reports are retrieved from CUCM, Unity, and UCCX clusters via AXL queries and provide configuration details via a series of pre-built reports that can be run individually or in multiple batches. Multiple…

  • Variphy 12 System Requirements

    This document describes the General System Requirements and TCP Ports required to fully operate Variphy Insight. Due to the API’s from Cisco, the features of Variphy Insight rely on different connectivity and authentication requirements when supporting Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Contact Center Express…

  • Variphy 12.1.0: Overview & What To Know Before Upgrading

    Variphy 12.1 introduces new UCCX Dashboard capabilities, CDR reporting and alerting options, and the addition of DID’s and customizable DID blocks to the DN Management feature. If you are upgrading from 12.0.x you will only notice some minor differences. If you are upgrading from version 11.x or earlier, please see…

  • How to Configure CDR Alerts in Variphy

    In addition to on-demand searches and call analytics reporting, Variphy can also generate alerts based on a more narrow set of search criteria. These alerts can be delivered to your inbox whenever a call meets that search criteria, and can be configured to notify you when a 911 call occurs,…