A vulnerability for OpenSSL version 3.0.x was announced on October 27, 2022 and identified as “critical”. A patch was released for it on November 1, 2022 with version 3.0.7. Our customers have asked if Variphy is affected by this vulnerability. At this time, our OVA is on ubuntu 18.04 LTS,…
Many of our customers use InformaCast for phone paging, and Variphy’s authentication requests for phone control will normally be forwarded to the CUCM Publisher if the “Next Authentication URL Redirection” field is enabled. However, after upgrading to 14.4.x, the redirection no longer works, causing Variphy’s phone remote control authentication request…
In our upcoming 12.2 release, we are excited to introduce the ability to include Time Interval reporting in our UCCX Analytics reports, giving you the ability to break down reporting statistics by various blocks of time (Month, Date, Day of Week, Hour, half hour, and quarter hour), using both charts…
Variphy 12.2 introduces new reporting capabilities, including the ability to add custom column header labels to your reports in order to make them more user friendly to non-technical viewers, and the ability to store reports in a central repository within Variphy that an be shared via permalink, as with our…
Variphy can collect various log files and processed CDR files that can fill up your available disk space over time. While we do have some cleanup tools to address the most common scenarios, some files may need to be cleaned up manually. The following are our recommendations for configuring disk…
Occasionally an issue may occur with UCCX clusters where certain CSQ’s show call totals that conflict with UCCX Analytics reporting. While it is normal for the counts to be off slightly due to the dynamic refresh rate of the Real-Time widgets, some CSQ’s may show significantly different call counts in…
While it is possible to generate and install a self-signed certificate on Variphy Insight, you can also install a wildcard certificate (a public key certificate which can be used with multiple subdomains of a domain) if you have created one within your organization.
One of Variphy’s phone-related features is the ability to send text messages to a phone, or group of phones, that will appear on the screen even if the user is on an active call, and remain on the screen until the user presses a softkey to acknowledge receipt of the…
Variphy’s “As-Built” reporting gives the ability to access a wide array of built-in cluster configuration data. These read-only reports are retrieved from CUCM, Unity, and UCCX clusters via AXL queries and provide configuration details via a series of pre-built reports that can be run individually or in multiple batches. Multiple…
This document describes the General System Requirements and TCP Ports required to fully operate Variphy Insight. Due to the different platform API’s , the features of Variphy Insight rely on different connectivity and authentication requirements when supporting Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Contact Center…