• How To Automatically Register for New Variphy Webinars

    Since we first introduced our recurring weekly Wednesday technical webinars back in November 2019, we’ve been proud to share over 78 brief, but meaningful deep-dives into many areas of our products and managing Collaboration environments and operations. In response to a popular request from attendees, we’ve added the ability for…

  • How To Configure, Enable, And Use Your Webex Bot In Variphy

    Once you have successfully created your Webex Chat Bot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex Bot,…

  • Searching & Reporting On CUCM Secured, Authenticated, and Non-Secured Calls

    New in Variphy 12.2.4 is the ability to search for call activity based upon the Call Secured Status, which will have of the following possible values: Non-Secured Authenticated Secured According to Cisco’s documentation, for each call in CUCM, this value in the corresponding Call Detail Record (CDR): Displays the highest…

  • How to Create & Configure a Webex Chat Bot for Variphy

    Variphy 12.3 introduces the ability to enable Variphy to deliver Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts via Webex Chat as a new delivery option. This knowledge base article details how to create your Webex Chat Bot and configure it so it can be…

  • Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting

    In Variphy version 12.1 and older, the terminology for search criteria, detail columns, and analytics properties for CUCM CDR and UCCX Call Analytics Reporting only used terminology that aligned with that of Cisco’s products and documentation. This works just fine for our CDR Ninjas and others who are familiar with…

  • CUCM CDR/UCCX Call Analytics Report Repository

    New in Variphy 12.2 is the Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule. The Repository can be accessed via the Reports page as shown…

  • Assign User/Group Call Analytics Report Privileges for All Shared Reports

    In Variphy 12.1 and earlier versions, users/groups who were not System or Call Analytics Administrators needed to be explicitly assigned each Shared report privilege, such as for the following, where this user would have “Read” privileges for these 6 reports. As new Shared reports are created, these privileges would have…

  • Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older

    Variphy 12.2 supported CUCM and Unity Connections versions will be: Version 10.x Version 11.x Version 12.x To best support our customers and partners, Variphy strives to continue supporting CUCM versions for a period of 1-2 years after the Cisco’s Last Date of Support: App. SW.

  • New Announcement Dashboard Widget Type

    Variphy 12.1.5 introduces a brand new “Announcement” Widget type which can be added to any Dashboard to display a static message in either a horizontal scrolling or wrapped text format (if necessary). To Add an Announcement Widget to a Dashboard: In the Widget Wizard window which opens after clicking on…

  • How To See Where A CUCM CDR Or UCCX Is Used In Variphy

    Before modifying or deleting a CUCM CDR or UCCX Analytics Report in Variphy, it can be a good to see to see who else may be using it, including user/group permissions, schedules, and Dashboard Widgets. Variphy 12.1.3 introduces the info icon as shown below, which can be clicked on for…