• Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting

    In Variphy version 12.1 and older, the terminology for search criteria, detail columns, and analytics properties for CUCM CDR and UCCX Call Analytics Reporting only used terminology that aligned with that of Cisco’s products and documentation. This works just fine for our CDR Ninjas and others who are familiar with…

  • CUCM CDR/UCCX Call Analytics Report Repository

    New in Variphy 12.2 is the Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule. The Repository can be accessed via the Reports page as shown…

  • Assign User/Group Call Analytics Report Privileges for All Shared Reports

    In Variphy 12.1 and earlier versions, users/groups who were not System or Call Analytics Administrators needed to be explicitly assigned each Shared report privilege, such as for the following, where this user would have “Read” privileges for these 6 reports. As new Shared reports are created, these privileges would have…

  • Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older

    Variphy 12.2 supported CUCM and Unity Connections versions will be: Version 10.x Version 11.x Version 12.x To best support our customers and partners, Variphy strives to continue supporting CUCM versions for a period of 1-2 years after the Cisco’s Last Date of Support: App. SW.

  • New Announcement Dashboard Widget Type

    Variphy 12.1.5 introduces a brand new “Announcement” Widget type which can be added to any Dashboard to display a static message in either a horizontal scrolling or wrapped text format (if necessary). To Add an Announcement Widget to a Dashboard: In the Widget Wizard window which opens after clicking on…

  • How To See Where A CUCM CDR Or UCCX Is Used In Variphy

    Before modifying or deleting a CUCM CDR or UCCX Analytics Report in Variphy, it can be a good to see to see who else may be using it, including user/group permissions, schedules, and Dashboard Widgets. Variphy 12.1.3 introduces the info icon as shown below, which can be clicked on for…

  • CDR Secondary Groupings in Variphy CUCM CDR Reporting

    New in Variphy 12.1.3 is the ability to create and include “Secondary” Groupings in any Cisco CDR report. As the term suggests, Secondary Groupings provide a 2nd level of data organization/aggregation for Primary Groupings for the CDR call activity which a report is based upon. In Variphy 12.1.3, the following…

  • Support For Microsoft Internet Explorer 11 Ended July 31, 2020

    Variphy is announcing that effective July 31, 2020, Microsoft Internet Explorer 11 (aka “IE 11”) will no longer be a supported web browser for its products and services. If you are still actively using IE 11 for Variphy, we recommend you switch to a supported browser as soon as possible. Variphy…

  • Example: CDR Report Showing Dormant or Under Utilized Phones or End Users

    Dormant phones and users can clog up CUCM and continue to count towards license usage.  Identifying phones and end users which can be removed from CUCM or re-assigned is now pretty easy.  How to Configure a Dormant Phone Report in Variphy The following process illustrates how to configure a Variphy…