• How To See Where A CUCM CDR Or UCCX Is Used In Variphy

    Before modifying or deleting a CUCM CDR or UCCX Analytics Report in Variphy, it can be a good to see to see who else may be using it, including user/group permissions, schedules, and Dashboard Widgets. Variphy 12.1.3 introduces the info icon as shown below, which can be clicked on for…

  • CDR Secondary Groupings in Variphy CUCM CDR Reporting

    New in Variphy 12.1.3 is the ability to create and include “Secondary” Groupings in any Cisco CDR report. As the term suggests, Secondary Groupings provide a 2nd level of data organization/aggregation for Primary Groupings for the CDR call activity which a report is based upon. In Variphy 12.1.3, the following…

  • Support For Microsoft Internet Explorer 11 Ended July 31, 2020

    Variphy is announcing that effective July 31, 2020, Microsoft Internet Explorer 11 (aka “IE 11”) will no longer be a supported web browser for its products and services. If you are still actively using IE 11 for Variphy, we recommend you switch to a supported browser as soon as possible. Variphy…

  • Example: CDR Report Showing Dormant or Under Utilized Phones or End Users

    Dormant phones and users can clog up CUCM and continue to count towards license usage.  Identifying phones and end users which can be removed from CUCM or re-assigned is now pretty easy.  How to Configure a Dormant Phone Report in Variphy The following process illustrates how to configure a Variphy…

  • Variphy CUCM CDR User Guides & Popular How-Tos

    User Guides & How-To Articles Variphy CUCM CDR Call Analytics Reporting Guide Variphy’s Call Analytics Reporting isn’t based on anything “Canned” that arrives out of the box. Because every Cisco Collaboration environment can be a bit different, Variphy’s CUCM CDR Call Analytics Reporting is completely customizable, allowing reports to be…

  • How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing

    Variphy’s Dashboards and Widgets can be extensively customized with drag and drop resizing as well as configurable font size and spacing. . Moving and Resizing Widgets Variphy’s web-based Dashboard Widgets can still be dragged and dropped via the click of a mouse. To move a Widget, hover over the top…

  • Configuring & Using Variphy Dashboard Permalinks

    In Variphy, users with Dashboard privileges can setup and own their own Dashboards. Prior to Variphy 12.1, a Dashboard could be viewed by its creator user in Variphy and, if enabled, via a Permalink URL. New in Variphy 12.1 is the ability for a user to share a Dashboard with other…

  • Sharing Dashboards With Other Variphy Users & Groups

    In Variphy, users with Dashboard privileges can setup and own their own Dashboards. Prior to Variphy 12.1, a Dashboard could be viewed by its creator user in Variphy and, if enabled, via a Permalink URL. The following article illustrates how to Share Dashboards with other Variphy users and/or groups. Related…