Applies to: Common Causes or Issues: How to Determine Your Webex Contact Center License User Count Follow these steps to determine the number of Webex Contact Center users Variphy will license. 1. Log in to Webex Control Hub. Navigate to Webex Control Hub: https://admin.webex.com/login. Enter your administrator credentials and log…
Applies to: Common Causes or Issues: How to Determine Your Cisco Contact Center License User Count Follow these steps to determine the number of Cisco Contact Center users Variphy will license. 1. Log in to the UCCX Administration Page. Navigate to the Cisco Unified CCX Administration page. Enter your administrator…
Applies to: Common Causes or Issues: How to Determine Your Webex Calling License User Count Follow these steps to determine the number of Webex Calling users Variphy will license. 1. Log in to Webex Control Hub. Navigate to Webex Control Hub: https://admin.webex.com/login. Enter your administrator credentials and log in. 2….
Applies to: Common Causes or Issues How to Refresh Your Variphy Connected License 1. Log in to Variphy. 2. Navigate to License Update Settings. 3. Refresh the Current License. Additional Considerations Still Need Help? Email our support team at support@variphy.com or click the button below to access our ticket portal….
On July 1, 2024, researchers from Qualys disclosed a vulnerability in OpenSSH, a library that is used across the Linux community to provide secure access to platforms. As part of the Coordinated Vulnerability Disclosure (CVD) process, Qualys partnered with the maintainers of OpenSSH and major Linux distributions to refrain from…
This report will provide the top 10 devices, by total calls, with over 30% severe call concealment. Severe Concealment is a call quality measurement that represents the time during which a significant amount of concealment or inaudibility is observed. Download Template Pack Optional Changes This report is designed to report…
Applies to: Introduction: Dashboards can be configured with widgets for Variphy-supported platforms: CUCM, UCCX, CUBE, Webex Calling, Zoom Phone, and Microsoft Teams Phone. If this feature option does not appear for you, it is either because this feature has not been licensed for your installation, or your user account in…
Applies to: Common Causes or Issues You may need to download system logs to help you during a troubleshooting task. This guide will show you how to download Variphy logs for Variphy’s CUCM, Webex Calling, and Zoom Phone analytics solutions. How to download system logs of your Variphy environment Step…
Each call will involve 1 or more Call Scenarios, which help classify and describe the call: By using classifying Call Scenarios in Call Analytics, you are able to compute and identify breakdowns and key statistics for the Call Scenarios that are important to you, such as the # of Connected…
Similar to Variphy’s customer labels, which provide the ability to customize report field names, Variphy Version 14.0 provides the ability to alter the Cradle to Grave verbiage to something better suited to your environment. Slightly different from custom labels the verbiage change from Cradle to Grave is system wide and…
