• Template – Agent Login/Logout State Details

    Agent based report, meant to be run daily, focusing on the amount of time logged Required Changes Below are changes that are required to work within your UCCX environment. You can use Team, Agent or Resource Group for this report, and select the appropriate Team, Agent or Resource Group you…

  • Template – Media Address Capacity Utilization

    Capacity utilization report showing capacity at specific remote media address Required Changes Below are changes that are required for use in your environment. You will need to make the Remote Media Address change to reflect your environment.

  • Template – Inbound calls to CUBE

    Report using remote media address and H323 Call Origin (Answer) to identify calls coming from specific sources. Required Changes Below are changes that need to be made to match your environment to correctly identify calls coming into your CUBE devices. Under search sets you will want to change the Remote…

  • Template – SIP Capacity Report

    SIP Capacity utilization report designed to show Capacity Utilization across the entire cluster for all SIP gateways. Optional Change This report does not require any additional edits. You can add an activity table by toggling on “Show Total Concurrent Call Activity Tables”. The Concurrent Call Activity Table reveals the total…

  • Log Error – liquibase.exception.LockException: Could not acquire change log lock.

    Fix for 404 error with corresponding log – ERROR [org.springframework.web.context.ContextLoader] Context initialization failedorg.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘liquibase’ defined in ServletContext resource [/WEB-INF/classes/spring.xml]: Invocation of init method failed; nested exception is liquibase.exception.LockException: Could not acquire change log lock. If you are having issues after an upgrade or after a server…

  • CUCM Sync Guide

    This is a quick and simple guide on how CUCM Sync works and how to configure it within your environment. CUCM Sync, syncs End User and Device profile metadata that CDR records do not contain. Some examples are End users, departments, custom attributes, device/phone types, descriptions, device pools, etc. Find…

  • Fix for 404 error with corresponding log

    ERROR Context initialization failedorg.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘liquibase’ defined in ServletContext resource [/WEB-INF/classes/spring.xml]: Invocation of init method failed; nested exception is liquibase.exception.LockException: Could not acquire change log lock. If you are having issues after an upgrade or after a server has been rebooted and logs are showing liquibase.exception.LockException:…

  • Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA

    Overview Note about Multi-line Commands Variphy Insight OVA HTTPS Certificate Signing and Configuration Steps Connect to your Variphy Insight OVA deployment via SSH Archive the current keystore file Create a new public/private key pair and store them in a new keystore List entries in newly-created keystore Create a Certificate Signing…

  • How to Increase Disk Space in Variphy Insight Virtual Appliance

    Overview partresize.sh is a script that provides a quick, mostly-automated way to resize the Logical Volume Management (LVM) -managed storage on a deployed Variphy Insight Virtual Appliance (VIVA). This script is available in the /opt/variphy/scripts directory of the deployed appliance, and it is ready to use after first extending the virtual machine’s storage…

  • UCCX Cluster Configuration

    Step 1) Creating a password for the Historical Reporting User Log into the UCCX publisher Browse to Tools > Password Management NOTE – If the Historical Reporting Password is unknown or has never been previously set, it will have to be entered new. By Default Cisco does not set a…