• CUCM Sync Guide

    This is a quick and simple guide on how CUCM Sync works and how to configure it within your environment. CUCM Sync, syncs End User and Device profile metadata that CDR records do not contain. Some examples are End users, departments, custom attributes, device/phone types, descriptions, device pools, etc. Find…

  • Fix for 404 error with corresponding log

    ERROR Context initialization failedorg.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘liquibase’ defined in ServletContext resource [/WEB-INF/classes/spring.xml]: Invocation of init method failed; nested exception is liquibase.exception.LockException: Could not acquire change log lock. If you are having issues after an upgrade or after a server has been rebooted and logs are showing liquibase.exception.LockException:…

  • Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA

    Overview Note about Multi-line Commands Variphy Insight OVA HTTPS Certificate Signing and Configuration Steps Connect to your Variphy Insight OVA deployment via SSH Archive the current keystore file Create a new public/private key pair and store them in a new keystore List entries in newly-created keystore Create a Certificate Signing…

  • How to Increase Disk Space in Variphy Insight Virtual Appliance

    Overview partresize.sh is a script that provides a quick, mostly-automated way to resize the Logical Volume Management (LVM) -managed storage on a deployed Variphy Insight Virtual Appliance (VIVA). This script is available in the /opt/variphy/scripts directory of the deployed appliance, and it is ready to use after first extending the virtual machine’s storage…

  • UCCX Cluster Configuration

    Step 1) Creating a password for the Historical Reporting User Log into the UCCX publisher Browse to Tools > Password Management NOTE – If the Historical Reporting Password is unknown or has never been previously set, it will have to be entered new. By Default Cisco does not set a…

  • Upgrading to Version 12 Of Variphy

    Introduction This document describes the upgrade process to the latest Variphy release.   Before Getting Started… Variphy version 12 and beyond require a minimum of 8GB of memory, older systems that have been upgraded may have less memory allocated to the application. It is recommended that you confirm the value in the…