Applies to: Common Causes or Issues When you need to run the Variphy web interface on a non-standard port like 443 for HTTPS or 80 for HTTP. NOTE: The following process is approved for Variphy 15.4 and above. We strongly recommend updating the latest version prior to making the adjustments….
Schedule quarterly reports in Variphy version 12.4 and above Step 1) To get to the schedules reporting page, we want go to the Call Analytics Reporting page then to the schedules tab. Step 2) Create the Schedule Step 3) Example 1 In the schedule settings tab, we are going to…
Agent based report, meant to be run daily, focusing on the amount of time logged Download Template Pack Required Changes Below are changes that are required to work within your UCCX environment. You can use Team, Agent or Resource Group for this report, and select the appropriate Team, Agent or…
Capacity utilization report showing capacity at specific remote media address Download Template Pack Required Changes Below are changes that are required for use in your environment. You will need to make the Remote Media Address change to reflect your environment.
Report using remote media address and H323 Call Origin (Answer) to identify calls coming from specific sources. Download Template Pack Required Changes Below are changes that need to be made to match your environment to correctly identify calls coming into your CUBE devices. Under search sets you will want to…
SIP Capacity utilization report designed to show Capacity Utilization across the entire cluster for all SIP gateways. Download Template Pack Optional Change This report does not require any additional edits. You can add an activity table by toggling on “Show Total Concurrent Call Activity Tables”. The Concurrent Call Activity Table…
Fix for 404 error with corresponding log – ERROR [org.springframework.web.context.ContextLoader] Context initialization failedorg.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘liquibase’ defined in ServletContext resource [/WEB-INF/classes/spring.xml]: Invocation of init method failed; nested exception is liquibase.exception.LockException: Could not acquire change log lock. If you are having issues after an upgrade or after a server…
This is a quick and simple guide on how CUCM Sync works and how to configure it within your environment. CUCM Sync, syncs End User and Device profile metadata that CDR records do not contain. Some examples are End users, departments, custom attributes, device/phone types, descriptions, device pools, etc. Find…
ERROR Context initialization failedorg.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘liquibase’ defined in ServletContext resource [/WEB-INF/classes/spring.xml]: Invocation of init method failed; nested exception is liquibase.exception.LockException: Could not acquire change log lock. If you are having issues after an upgrade or after a server has been rebooted and logs are showing liquibase.exception.LockException:…
Overview Note about Multi-line Commands Variphy Insight OVA HTTPS Certificate Signing and Configuration Steps Connect to your Variphy Insight OVA deployment via SSH Archive the current keystore file Create a new public/private key pair and store them in a new keystore List entries in newly-created keystore Create a Certificate Signing…
