Template – Agent Login/Logout State Details

Agent based report, meant to be run daily, focusing on the amount of time logged

Required Changes

Below are changes that are required to work within your UCCX environment. You can use Team, Agent or Resource Group for this report, and select the appropriate Team, Agent or Resource Group you would like to use for this report.

You can add more State Detail options, but you need all the event and reason options selected.

Updated on October 19, 2021

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