This report will provide multi-direction extension or Caller ID searching. It will include high level summarization as well as the granular call history details based on the inputted values or patterns. Download Template Pack Required Changes The report will need to be modified to specify the extension(s) or CallerID(s) being…
This report will provide CUBE call usage summary by PeerID. This report is using a wildcard to identify counts through PeerID’s. Download Template Pack This report does not require any additional edits. Optional Changes This templates is configured to key on all PeerID’s and group by highest to lowest count….
This report will provide system wide abandonment call usage in your CUCM, with device description grouping and granular call history details included. Download Template Pack This report does not require any additional edits. Optional Changes This report is structured to key on system-wide abandonment; all calls abandoning in your phone…
This report will provide total call usage for 911/Emergency calls from your CUCM, with directory number groupings and call history details. Download Template Pack This report does not require any additional edits. Optional Changes This template is configured to key on outbound emergency dialing of ‘911’. CUCM configurations should allow…
Variphy now allows auto creation of named user accounts and associates them to predetermined application security groups. This concept introduces new, configurable functionality which is intended to ease/simplify the provisioning of new user accounts by: This article assumes you have Active Directory or SSO configuration in place. For additional information…
Overview The Variphy Linux platform deploys a /boot partition for the operating system which contains all the boot files, kernels, etc. This partition can potentially get filled up to 100% capacity, while having no impact to the application at all. Resolution We have created a script that should help automatically…
The Real-Time Agent widget will require a Finesse connection Overview Variphy’s RTA widget uses the Finesse system that comes with a UCCX environment where the application can subscribe to XMPP Notifications upon Agent state or dialog (voice/chat) change. By hooking into this service, Variphy can provide a truly real time…
The Variphy Linux platform deploys a /boot partition for the operating system which contains all the boot files, kernels, etc. Due to a current limitation in Variphy, email alerts are being triggered on the amount of drive space available for the /boot partition: The issue is the HD Space Management…
Importing DID Blocks into Variphy is straight forward using a simple .csv file. In the DN & DID Management module, the Configure screen for DID Blocks contains an import utility with ability to auto-discover exclusions and utilize CUCM DN mapping exceptions. CSV Template A sample CSV Template is downloadable for…
To run an on demand Call History Search, Go to the Call Analytics Reporting Menu, which defaults to the History sub menu. The History section of Call Analytics Reporting enables CDR data to be searched by various filters including directory number, dialed number, device name, call duration, and/or CUCM metadata. This is the default…