Applies to: Common Causes or Issues Provision Users in Variphy for Webex Calling 1. Create a User. A. Open the App Launcher. B. Choose your platform and set Platform Sub-feature to Webex Calling. C. Select Provisioning on the Change Management & As-Built Reporting section. D. Click Go. E. Open the Create Job menu. F. Select On-Demand. G. In the Settings panel, enter a job Name (e.g., “Create…
Applies to: Common Causes or Issues Interactive Walkthrough How to Configure Virtual Line Settings 1. Create or open an On-Demand provisioning job. A. From the Variphy navigation, click “Create a Job”. B. Select “On-Demand” as the job type. C. Under Settings, enter a name for the job. Optionally add a description. 2. Configure the Task settings. A. Navigate…
Applies to: Common Causes or Issues Interactive Walkthrough How to Create and Run an On-Demand Provisioning Job 1. Create a new on-demand job. A. Click Create Job. B. Select On-Demand from the dropdown. 2. Configure the job settings. A. In the new job modal, select the Settings tab (left-hand icon panel). B. Enter a descriptive…
Applies to: Common Causes or Issues Interactive Walkthrough How to Create, Edit, and Delete Virtual Lines 1. Create a Virtual Line. A. In the Variphy provisioning interface, locate the Create a Virtual Line and click the play button to run. B. In the Location field, type or select the location for the new virtual line. This field is required. C. Fill in…
Applies to: Common Causes or Issues Interactive Walkthrough How to Create, Edit, and Delete a Device 1. Open Provisioning and select the operation. A. Navigate to the Provisioning module in Variphy. Choose the desired operation: Create Device, Edit Device, or Delete Device. Click the play button to run the job. 2. Create a device. A. Choose whether to assign the device to a User or…
Applies to: Common Causes or Issues Interactive Walkthrough How to Create a Device Activation Code 1. Run the Job. A. Click the plus icon to run the provisioning job. 2. Configure Device Assignment. A. Choose whether the device will be associated to a user or a workspace. B. (User path only) Enter the user’s…
Applies to: Common Causes or Issues Interactive Walkthrough How to Configure User and User Group Permissions 1. Open a user or user group. A. Navigate to User or User Groups under Setup and Administration. B. Click “Create User Account” to create a new user, or open an existing user or user group. 2. Add the Webex organization under Platform Privileges. …
Applies to: Common Causes or Issues How to Configure and Analyze Service Level Metrics 1. Access the Service Level settings. 2. Edit Contact Service Queue. Available CSQ Service Level Statistics CSQ and Agent Call Details Still Need Help? Email our support team at support@variphy.com or click the button below to…
Applies to: Common Causes or Issues Background Information Variphy uses a Webex account to authorize access to the Webex API to collect call records and other required data. The account is used to generate an OAuth Authorization Code that is entered into the platform configuration menu in Variphy. The Webex…
Applies to: Common Causes or Issues This article will show you: There are two ways to check the available date range for your call data: Some of the data retention settings can be configured at a global level, but most are configured separately for each cluster. Data retention settings are…
