In Variphy’s CUCM CDR Call Analyics, when generating reports that include capacity utilization statistics, Variphy can compute the utilization percentages for specific CUCM devices (such as SIP trunks, gateways, etc.) relative to their capacities, which are configurable. Variphy’s CUCM CDR device capacities are the total number of concurrent calls that…
Starting in Variphy version 12, each user can be given the option to create and manage their own dashboards and wallboards, each with widgets from the CUCM and/or UCCX clusters which he/she can see and use. Configuring privileges for Dashboard Widgets for each Cluster for Users or Groups Login to…
In Variphy version 12, Dashboards are accessible via the “Dashboards & Widgets” option in the main navigation. Each user can use and manage multiple Dashboards. Each Dashboard can be configured with widgets for one or multiple CUCM and/or UCCX Clusters. If this feature option does not appear for you, it…
Agent Reports Variphy UCCX Agent reports are designed to be extremely flexible. You can include more information than you can handle or filter things down to fine grained levels. Each of the different tabs after the “Basics” section represent different pieces of a report that can be included or excluded,…
In Variphy Call Analytics Reporting, select the appropriate UCCX Cluster and the Reports tab from the secondary navigation. How To Build An Agent Report Showing Key Statistics Variphy Call Analytics Reporting for UCCX allows you to easily create a statistical call summary report for some or all of your Agents…
In Variphy Call Analytics Reporting, there are 2 easy ways to run an existing report: Method 1) Click the Run Report button at the top of every page Method 2) Click the Run Report icon for the desired report on the report list page Both methods described above will open…
If the user is specified as an Active Directory user, no password is stored for the user in Variphy and instead, the Active Directory server reference is stored for the user. During the user login process, Variphy performs the following, using the username and password entered by the user in…
Variphy supports Single Sign-On integration with Microsoft Active Directory (AD). For this feature, at least 1 AD Server must be configured in Variphy, which is then assigned to the appropriate User Accounts and/or Groups. Adding a new Active Directory Server From the Setup menu, select Active Directory Servers from the…
Variphy highly recommends deploying our pre-configured OVA, which has everything pre-installed and ready to go. The article Variphy OVA Virtual Appliance Deployment details the steps to deploy the OVA to your VMWare host. If you prefer to install Variphy to your preferred OS Although we recommend our OVA, Variphy can…
In Variphy Call Analytics Reporting, there are 2 easy ways to run an existing report: Method 1) Click the Run Report button at the top of every page Method 2) Click the Run Report icon for the desired report on the report list page Both methods described above will open the following dialog. On the Delivery tab, choose…