In Variphy Call Analytics Reporting, select the appropriate UCCX Cluster and the Reports tab from the secondary navigation. How To Build A CSQ Report Showing Key Statistics Variphy Call Analytics Reporting for UCCX allows you to easily create a statistical voice call summary report for some or all of your…
Background Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. The Search Set and Search Criteria functionality in Variphy provide the ability to search for, filter, and…
Definition: Call Scenario Types Each call, as represented by a CDR, will involve 1 or more Call Scenarios, which help classify and describe the call: By using classifying Call Scenarios in Call Analytics, you are able to compute and identify breakdowns and key statistics for the Call Scenarios that are…
Many of the statistics and metrics represented by table and chart options in the Variphy Call Analytics are in relation to a time, most often based upon call origination, such as the total call count per Hour (9am, 10am, etc.) vs Day of Week (Monday, Tuesday, etc). Variphy provides multiple…
In concert with each Call Scenario, Variphy can provide the following Call Statistics which offer key metric or statistic data points to identify call counts, percentages of total, total and average call durations, as well as total and average ring durations. For each Call Scenario: Call Count The total #…
This guide will walk you through creating a report that contains inbound and outbound summary data for one or more end users. Only the steps that are required will be shown below. Search Criteria are values used to filter the call data in the reports. Without the proper Search Criteria…
In this step by step guide, we’ll walk through creating a CUCM CDR Call Analytics report that details the total (combined) and individual capacity utilization for 2 specific CUCM SIP Trunk devices. Background In Variphy, CDR-based capacity utilization is determined by identifying the number of concurrent calls in progress at…
Background In Variphy, the contents of each dashboard is made up of widgets – each with its own configuration. Each widget defines its own data to analyze and/or visualize, via search sets (which define the search criteria for what calls to include) and a time period relative the current time,…
This article assumes that Variphy has already been deployed either with a standalone installer or via the Variphy Virtual Appliance (VIVA). This guide will show you how to configure general settings to ensure basic access and functionality. It is also assumed that all CUCM Prerequisites have been completed. We have provided a…
From the Setup menu, click Server Platform from within the System menu. On the resulting page, the Variphy server details will be shown, including current memory and hard disk space usage.