In concert with each Call Scenario, Variphy can provide the following Call Statistics which offer key metric or statistic data points to identify call counts, percentages of total, total and average call durations, as well as total and average ring durations.
For each Call Scenario:
| Call Count | The total # of calls for the corresponding Call Scenario identified by the Search Set Criteria |
| Call % (Percentage of Total) | The percentage of calls for the corresponding Call Scenario as compared to the Total Calls identified by the Search Set Criteria, based upon Call Count |
| Total Call Duration | The total call duration for the corresponding Call Scenario for calls identified by the Search Set Criteria |
| Average Call Duration | The average call duration for the corresponding Call Scenario for calls identified by the Search Set Criteria |
| Average Ring Duration | The average ring duration for the corresponding Call Scenario for calls identified by the Search Set Criteria |
| Total Call Count | The total number of individual call legs that are identified by the Search Set Criteria |
| Total Call Sequence Count | The total number of call sequences that make up 1 or more call legs that are identified by the Search Set Criteria |
In Addition to these most commonly used fields, Variphy can also provide Call Statistics on the following fields:
- Total Call Duration
- Total Average Call Duration
- Total Average Ring Duration
- Originating Call Count
- Originating Total Call Duration
- Originating Average Call Duration
- Originating Average Ring Duration
- Dialed Call Count
- Dialed Total Call Duration
- Dialed Average Call Duration
- Dialed Average Ring Duration
- Terminating Call Count
- Terminating Total Call Duration
- Terminating Average Call Duration
- Terminating Average Ring Duration
- Dialed Or Terminating Call Count
- Dialed Or Terminating Total Call Duration
- Dialed Or Terminating Average Call Duration
- Dialed Or Terminating Average Ring Duration
- Connected Call Count
- Connected Call %
- Connected Call Total Duration
- Connected Call Average Duration
- Connected Call Average Ring Duration
- Not Connected Call Count
- Not Connected Call %
- Abandoned Call Count
- Abandoned Call %
- Abandoned Off-Hook Call Count
- Abandoned Off-Hook Call %
- Answered Call Count
- Answered Call %
- Answered Call Total Duration
- Answered Call Average Duration
- Answered Call Average Ring Duration
- Forwarded Call Count
- Forwarded Call %
- Forwarded Call Total Duration
- Forwarded Call Average Duration
- Forwarded Call Average Ring Duration
- Transferred From Call Count
- Transferred From Call %
- Transferred From Call Total Duration
- Transferred From Call Average Duration
- Transferred From Call Average Ring Duration
- Transferred To Call Count
- Transferred To Call %
- Transferred To Call Total Duration
- Transferred To Call Average Duration
- Transferred To Call Average Ring Duration
- Transferred (Blind) To Call Count
- Transferred (Blind) To Call %
- Transferred (Blind) To Call Total Duration
- Transferred (Blind) To Call Average Duration
- Transferred (Blind) To Call Average Ring Duration
- Transferred (Consultative) To Call Count
- Transferred (Consultative) To Call %
- Transferred (Consultative) To Call Total Duration
- Transferred (Consultative) To Call Average Duration
- Transferred (Consultative) To Call Average Ring Duration
- Voice Mail Call Count
- Voice Mail Call %
- Voice Mail Call Total Duration
- Voice Mail Call Average Duration
- Voice Mail Call Average Ring Duration
- Long Duration Call Count
- Long Duration Call %
- Long Duration Call Total Duration
- Long Duration Call Average Duration
- Medium Duration Call Count
- Medium Duration Call %
- Medium Duration Call Total Duration
- Medium Duration Call Average Duration
- Short Duration Call Count
- Short Duration Call %
- Short Duration Call Total Duration
- Short Duration Call Average Duration
- Two Way Video Call Count
- Two Way Video Call %
- Two Way Video Call Total Duration
- Two Way Video Call Average Duration
- One Way Video Call Count
- One Way Video Call %
- One Way Video Call Total Duration
- One Way Video Call Average Duration
- Queued Call Count
- Queued Call %
- Queued Call Total Duration
- Queued Call Average Duration
- Queued Call Total Queue Duration
- Queued Call Average Queue Duration
- Accounting Total Cost
If you have any additional questions about this list, please contact support@variphy.com for further assistance.
