If there doesn’t appear to be any recent CUCM CDR data visible (via Call History searches, reports or dashboard widgets) in Variphy, for the current or previous day(s), there could be a few possible causes: Step 1) Confirm that Variphy CDR Processing is enabled for the CUCM Cluster Login to Variphy and select…
PROBLEM: When you view CUCM CDR call activity in Variphy for Hunt Pilot groups, the data may not show the information on the individual lines within the hunt group that were dialed/called or answered. SOLUTION: Step 1) Login in Cisco Unified CM Administration and select Service Parameters from the System menu….
What’s a CUCM Data Sync?CUCM DATA SYNC When generating CUCM CDR Call Analytics searches and reports, Variphy often needs to identify and use CUCM information, such as the description of a phone or device, the devices or directory numbers that identify a user, the users which are in a department,…
This assumes you have already exported 1 or more CUCM CAR CDR files from CDR Analysis and Reporting in Cisco Unified Serviceability. If you haven’t yet done so, follow the simple process to that in Export CAR CDR Data Out Of CUCM knowledge base article. Once you have 1 or…
As a rule of thumb CUCM CDR call history data will be available in Variphy after the completion of first CDR Time Interval cycle when the CUCM Billing Application Server is configured. If you need CUCM CDR call history data prior to this time you maybe able to export…
Problem If the hostname of a Variphy OVA server is changed with the Hostname command, Variphy may fail to launch afterward. After the server is rebooted, or the Variphy service is restarted, it may fail to load the Variphy application login page with an Apache Tomcat error. You can confirm…
For scheduled report delivery and notifications (such as toll fraud or 911 call CDR alerts), Variphy can send emails via your preferred SMTP server, which must be configured. To configure the SMTP Server, from the Setup menu in Variphy, select SMTP Server from the System section. Variphy can integrate with…
Variphy limits the maximum amount of memory on the machine that it can use. In some cases, this can cause out of memory issues when generating large reports or concurrent snapshots/comparisons. This condition can be identified in the log files by the text: java.lang.OutOfMemoryError: Java heap space To increase/change the…
Variphy Application TCP Ports By default, Variphy uses 4 local TCP listening ports, for example 8080 for web server (Variphy is typically available at http://:8080.) If, however, an existing service running on your machine is claiming any of the required ports, there will be a conflict and Variphy may fail to start,…
To backup Variphy Insight for restore/recovery and migration/relocation purposes: Step 1) Identify Snapshot and Phone Macro Screenshot Result storage directory locations. Click Application Settings from the System section in the Setup menu in Variphy. This will load the Application Settings page. At the top of the page, if licensed, the…
