In Variphy 12.0.6 and earlier, Groupings in CDR reports could be sorted by the following: Name/Label – alphabetical based upon the name of the grouping, such as the end user’s name, phone device name, department’s name, date, etc. Total Call Count (Highest to Lowest) – descending order based upon each…
In addition to UCCX Wallboarding and Call Analytics, Variphy can provide as-built documentation and change management for UCCX configurations. A popular report we are often asked about is one that details each Team and Skill for every Agent (“Resource” in UCCX). How to Generate this Report in Variphy Within Change…
Applies to: Common Causes or Issues Accessing and Navigating DID Block Tools To begin managing DIDs in Variphy, go to the main navigation and select DID Management. Note: If this option is not visible, your account may lack appropriate privileges or the DID feature is not licensed in your Variphy…
Variphy’s DID Management can quickly identify DID number status and availability based upon directory and other numbers in 1 or multiple CUCM Clusters. How each number in a DID Block is “mapped” to a directory or hunt pilot number in CUCM is one of the most important aspects of how…
Applies to: Common Causes or Issues: DID sites allow organizations to associate Direct Inward Dialing (DID) numbers with specific physical locations, such as headquarters or branch offices. Access the DID Sites Configuration Note: You must configure at least one site before setting up any DID Blocks. Create a New DID…
DID Blocks In Variphy, DID Blocks are designed to represent a “block” of DID Numbers used/leased by an organization (via some provider) which share a common country code, area code/NPA and exchange/NXX. Multiple Blocks can be configured in Variphy, each with a unique name and number range, as well as…
In Call Usage reporting in Variphy Insight, for each call record, the Cause Code fields can be used to determine whether the originating or the terminating/destination party hung up first. The originating or calling party hung up first if the Originating Cause Code is “Normal call clearing”. The terminating/destination/receiving…
UCCX Version End of Sale Date End of SW Maintenance Releases Date:Subscription End of Change/Renewal Date:Subscription Last Date of Support:Subscrption Variphy Last Date of Support* 15.0 12.5 12.0** April 23, 2021 NA April 23, 2022 August 31, 2023 August 31, 2025 11.x April 23, 2021 April 23, 2022 April 23,…
CUCM Version End of Sale Date End of SW Maintenance Releases Date:Subscription End of Change/Renewal Date:Subscription Last Date of Support:Subscription Variphy Last Date of Support* 15.0 NA NA 14.0 April 7, 2025 April 7, 2026 April 7, 2027 April 30, 2027 April 30, 2029 12.5 August 31, 2025 August 31,…
Variphy 12.0 is our most ambitious and anticipated release to date. We’ve added a new feature, UCCX Call Analytics Reporting, overhauled our Dashboard system, modernized the entire user interface, and more. Upgrading Variphy You can upgrade your existing version of Variphy directly to version 12. After upgrading, you’ll notice a…
