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Identifying if the Caller or Callee hung up the call first

In Call Usage reporting in Variphy Insight, for each call record, the Cause Code fields can be used to determine whether the originating or the terminating/destination party hung up first.  

The originating or calling party hung up first if the Originating Cause Code is “Normal call clearing”.

The terminating/destination/receiving or called party hung up first if the Terminating Cause Code is “Normal call clearing ” .

“Abandoned Calls” can also be identified, by where the call never connected (Call Duration = 0 secs) and the calling party hung up first.

Updated on June 20, 2019

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