Identifying if the Caller or Callee hung up the call first In Call Usage reporting in Variphy Insight, for each call record, the Cause Code fields can be used to determine...
Configuring User and Group Permissions in Variphy In Variphy, user accounts can be created as internal standalone logins, or can be linked to a user’s Active Directory...
How to Use Variphy Call Analytics On Demand History Search To run an on demand Call History Search, Go to the Call Analytics Reporting Menu, which defaults to the History sub menu....
How to Configure CDR Alerts in Variphy In addition to on-demand searches and call analytics reporting, Variphy can also generate alerts based on a more narrow set...
CDR Secondary Groupings in Variphy CUCM CDR Reporting New in Variphy 12.1.3 is the ability to create and include “Secondary” Groupings in any Cisco CDR report. As the...
How to report on dormant/unused or underutilized Extensions Identifying unused or underutilized directory numbers (DN’s) which can be removed from CUCM or re-assigned is now available in Variphy...
CUCM CDR Cradle to Grave Related of the Related Calls Variphy 12.4 has made an update on how the application captures additional call legs that are related to other related...