Zoom Phone Reporting Templates

**Requires Edit to match environment

Download Zoom Phone Reporting Templates

911 Call Report

This report will provide total call usage for 911/Emergency calls from your Zoom Phone platform, with directory number groupings and granular call history details included.

Abandoned/Missed Calls

This report will provide system wide abandonment call usage on your Zoom Phone platform; Top 10 Users with granular call history details included.

Call Queue Usage

This report will provide summarizations and time period analysis for the call traffic presented to all the Call Queues.

**Detail by Extension or Phone Number

This report will provide multi-direction extension or Caller ID/Phone Number searching. It will include high level summarization as well as the granular call history details based on the inputted values or patterns.

Phone Device Type Utilization

This report will provide the Top 15 devices and their utilization within the Zoom Phone platform.

**Dormant Users

This report will provide a list of dormant Users within the Zoom Phone platform that have no call usage over a selected time period.

**Organization Summary by Department & User

This report will provide a high level overview of the Zoom Phone platforms Department and User call counts and durations.

Organization Summary by Site

This report will provide a high level summarized overview of the Zoom Phone platforms defined Sites call counts and durations.

Summary by Call Location

This report will provide a high level summarized overview of the Zoom Phone platforms calling pattern by call Locations; Top 20 call Locations.

Total Call Volume by Direction

This report will provide a high level summarized overview of the Zoom Phone platforms call traffic by call Direction.

Updated on April 3, 2023

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