UCCX Cluster Configuration Step 1) Creating a password for the Historical Reporting User Log into the UCCX publisher Browse to Tools > Password...
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements UCCX Version End of SW Maintenance Releases Date:App. SW End of New Service Attachment Date:App. SW End of Service Contract...
Variphy UCCX CSQ & Agent Call Details Dictionary The Call Detail fields are available for CSQ and Agent based UCCX analytical reports. The field descriptions have been grouped...
Wrap-up reasons in CCX version 12 and later In CCX release version 12.0 new fields/tables for Wrap-up reasons were added to the Informix database schema and the legacy...
Variphy UCCX Agent State Detail Dictionary The Agent State Details are available for agent based UCCX analytical reports. There are multiple parts to the State Details...
Variphy UCCX CSQ Statistics Dictionary The CSQ Statistic options are available for CSQ based UCCX analytical reports. These options are accessed by navigating to the...
UCCX Search Support for Inactive Values Variphy version 13.1 introduced support for historical values within the UCCX agent search criteria. The previous versions did not have...