Variphy Webex Calling Configuration Configuring the Webex User Account in Control Hub Variphy requires a Webex user to connect to the Webex API. You...
Webex Calling Call Detail Dictionary Date/Time Column Name Definition Example Date/Time Origination Date & Time a call originated Mar 22, 2023 6:02:25 AM PDT Date...
Variphy Webex Calling Search Sets & Criteria Guide Background Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy Webex Calling Analytics, as they shape...
Variphy Webex Calling Call Analytics Reporting Guide Introduction Variphy’s Call Analytics Reporting for Webex Calling isn’t based on anything “Canned” that arrives out of the box. Because...
Variphy Webex Calling Reporting Data Types & Statistics Guide Variphy can provide the following Data types and Statistics which offer key metric or statistic data points to identify call...
Webex Calling Template – 911 Calls Report This report will provide total call usage for 911/Emergency calls from Webex Calling with user groupings and call history details....
Webex Calling Template – Hunt Group Summary by Agent This report will show the number of calls coming into one or more hunt groups. It will also summarize by...
Webex Calling Template – Hunt Group Summary Report This report will show the number of calls coming into one or more hunt groups. It will also display the...
Webex Calling Template – Call Queue Summary by Agent This report will show the number of calls coming into one or more call queues. It will also summarize by...
Webex Calling Template – Call Queue Summary Report This report will show the number of calls coming into one or more call queues. It will also display the...
Webex Calling Template – Detail by Extension or Phone Number This report will provide multi-direction extension or Caller ID/Phone Number searching. It will include high level summarization as well as...
Webex Calling Template – User Call History Report This report will provide multi-direction user searching. It will include high level summarization as well as the granular call history...
Webex Calling Template – Location Summary Report This report will provide multi-direction totals for one or more locations. It will include high level summarization of outbound (originating)...
Webex Calling Template – Manager Report This report will provide multi-direction searching for managers and their users. It will include high level summarization on both inbound...
Webex Calling Reporting Templates **Requires Edit to match environment Download Webex Calling Reporting Templates 911 Calls Report This report will provide total call usage...