Variphy CUCM CDR Call Analytics Reporting Guide Introduction Variphy’s Call Analytics Reporting isn’t based on anything “Canned” that arrives out of the box. Because every Cisco Collaboration...
Variphy Software Local TCP Port Usage Variphy Application TCP Ports By default, Variphy uses 4 local TCP listening ports, for example 8080 for web server (Variphy is...
Export & Import a CUCM CAR CDR file into Variphy This assumes you have already exported 1 or more CUCM CAR CDR files from CDR Analysis and Reporting in Cisco...
Snapshot & Compare Overview & Getting Started Guide INTRODUCTION The Snapshot menu provides the ability to generate a historical view or “Snapshot” of a selected Cluster’s configuration data....
DN Management Overview & Getting Started Guide Variphy’s DN Management provides the ability to search for and identify Directory Numbers (DNs) by status. The easy to use...
Variphy CUCM Prerequisites & Preparation We have provided a video with deployment instructions via our Youtube channel, which you can view here, or you may...
Variphy OVA Virtual Appliance Deployment This article describes how to deploy and run the Variphy Insight Virtual Appliance (VIVA), a Linux virtual machine image in the...
How to upgrade Variphy. Introduction This document describes the upgrade process to the latest Variphy release. Before Getting Started… Variphy version 12 and beyond require...
Variphy Quick Start General Configuration Guide This article assumes that Variphy has already been deployed either with a standalone installer or via the Variphy Virtual Appliance...
How To Configure CDR/Call Analytics Dashboards Background In Variphy, the contents of each dashboard is made up of widgets – each with its own configuration. Each...
Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity In this step by step guide, we’ll walk through creating a CUCM CDR Call Analytics report that details the total...
Example: Creating End User Inbound and Outbound Activity Summary Reports This guide will walk you through creating a report that contains inbound and outbound summary data for one or more...
Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports In Variphy Call Analytics Reporting, select the appropriate UCCX Cluster and the Reports tab from the secondary navigation. How To...
How To Install Variphy on Windows or Linux Variphy highly recommends deploying our pre-configured OVA, which has everything pre-installed and ready to go. The article Variphy OVA Virtual...
How To Run Variphy CUCM CDR Call Analytics Reports In Variphy Call Analytics Reporting, there are 2 easy ways to run an existing report: Method 1) Click the Run...
Example: Creating UCCX Agent Activity Statistic Summary Reports In Variphy Call Analytics Reporting, select the appropriate UCCX Cluster and the Reports tab from the secondary navigation. How To...
Variphy UCCX Call Analytics Reporting Guide Agent Reports Variphy UCCX Agent reports are designed to be extremely flexible. You can include more information than you can...
How to Schedule Variphy Reports Once you’ve created Call Analytics reports in Variphy, you can schedule them for delivery via email or FTP. Smaller “summary”...
Configuring DID Blocks in Variphy DID Blocks In Variphy, DID Blocks are designed to represent a “block” of DID Numbers used/leased by an organization (via...
Configuring DID Sites in Variphy Coming Soon in Variphy 12.1! DID Sites In Variphy, DID Sites are designed to represent an organization’s physical locations, such...
Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number Variphy’s DID Management can quickly identify DID number status and availability based upon directory and other numbers in 1 or...
Using, Search, & Reporting on DID Blocks in Variphy In the main navigation, select DN & DID Management. If this option does not appear for you, then the DID...
How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy In addition to UCCX Wallboarding and Call Analytics, Variphy can provide as-built documentation and change management for UCCX configurations. A...
Sharing Dashboards With Other Variphy Users & Groups In Variphy, users with Dashboard privileges can setup and own their own Dashboards. Prior to Variphy 12.1, a Dashboard could...
Configuring & Using Variphy Dashboard Permalinks In Variphy, users with Dashboard privileges can setup and own their own Dashboards. Prior to Variphy 12.1, a Dashboard could...