| Date/Time | |
| Date/Time Origination | Date & Time a call originated |
| Date Origination | Date a call originated |
| Time Origination | Time a call originated |
| Answer Date/Time | Date & time a call was answered |
| Answer Date | Date a call was answered |
| Answer Time | Time a call was answered |
| End Date/Time | Date & time a call was ended |
| End Date | Date a call ended |
| End Time | Time a call ended |
| Category: Originating Party | |
| Caller Number | Caller ID or DN of a person placing a call. |
| Caller Party Name | Displays the name of the caller zoom entity/owner placing a call, regardless of type (user vs auto-receptionist, etc) |
| Caller Party Type | The “Type” value of the Caller “owner” , e.g. “User” vs “Auto-Receptionist” placing a call. |
| Caller Party Name (Type) | Combination field that displays both the name and type of the zoom entity/owner placing a call. |
| Caller Location | The Country and/or City and/or State of a caller as provided by Zoom |
| Caller Site | The Site of a Zoom entity/owner placing a call. |
| Caller Department | The name of a department for which the Zoom entity/owner placing a call resides. |
| Caller Manager Name | The manager of a Zoom entity/owner placing a call. |
| Caller Device Type | The type of Zoom phone placing a call (MAC_Client, Windows_Client, Yealink etc..) |
| Caller Codec | Codec being used by the phone placing a call. |
| Caller Result | This value represents the “result” from the perspective of the Caller. In some cases, there may not be a Caller Result value, such as when an inbound PSTN call comes to a Called Zoom entity/owner. |
| Caller Microphone | Type of microphone being used by the phone placing a call. |
| Caller Speakers | Type of speaker being used by the phone placing a call. |
| Caller ISP | Internet Service Provider being used by the Zoom phone placing a call. |
| Caller Common Area | The Display Name of Common Area Zoom phone placing a call. (Common Area Phones are phones not associated to a Zoom user) |
| Caller Common Area Phone | The Display Name of the Common Area Zoom Phone placing a call, sometimes referred to as Desk Phone.) (Common Area Phones are phones not associated to a Zoom user) |
| Category: Terminating Party | |
| Called Number | Number which answered a call. |
| Called Party Name | Displays the name of a called zoom entity/owner receiving a call, regardless of type (user vs auto-receptionist, etc) |
| Called Party Type | The “Type” value of the “owner” , e.g. “User” vs “Auto-Receptionist” receiving a call. |
| Called Party Name (Type) | Combination field that displays both the name and type of the zoom entity/owner receiving a call. |
| Called Location | The Country and/or City and/or State of the person being called as provided by Zoom |
| Called Site | The Site of a Zoom entity/owner receiving a call. |
| Called Department | The name of a department for which the Zoom entity/owner receiving a call resides. |
| Called Manager Name | The manager of a Zoom entity/owner receiving a call. |
| Called Device Type | The type of Zoom phone receiving a call (MAC_Client, Windows_Client, Yealink etc..) |
| Called Result | This value represents the “result” from the perspective of the “Called” party. In some cases, there may not be a Called Result value, such as when a Zoom entity/owner calls a PSTN number. |
| Called Common Area | The Display Name of Common Area Zoom phone receiving a call. (Common Area Phones are phones not associated to a Zoom user) |
| Called Common Area Phone | The Display Name of the Common Area Zoom Phone receiving a call, sometimes referred to as Desk Phone. (Common Area Phones are phones not associated to a Zoom user) |
| Called Queue | Name of the Zoom call queue receiving a call. |
| Category: Duration | |
| Call Duration (sec) | Duration of a call in seconds. |
| Call Duration (hh:mm:ss) | Duration of a call in Hours:Minutes:Seconds. |
| Ring Time (sec) | Ring time of a call in seconds. |
| Ring Time (hh:mm:ss) | Ring time of a call in Hours:Minutes:Seconds |
| Wait Time (sec) | Amount of time in a call queue in seconds. |
| Wait Time (hh:mm:ss) | Amount of time in a call queue in Hours:Minutes:Seconds. |
| Category: Signaling | |
| Direction | Outbound, Inbound, Internal |
| Path | The source/destination path taken for call completion. |
| Forwarded By Type | The “Type” value of the “owner” , e.g. “User” vs “Auto-Receptionist” that a call was forward from. |
| Forwarded By Name | Displays the name of the zoom entity/owner forwarding a call, regardless of type (user vs auto-receptionist, etc) |
| Forward By Number | Number which forward a call. |
| Forwarded To Type | The “Type” value of the “owner” , e.g. “User” vs “Auto-Receptionist” that a call was forward to. |
| Forwarded To Name | Displays the name of the called zoom entity/owner receiving a forward a call, regardless of type (user vs auto-receptionist, etc) |
| Forwarded To Number | The number for where a call was forwarded to. |
| Presented To | Identifies zoom owners who are configured to receive calls to the queue and could have answered. |
| Call Conclusion | Identifies how/why a call concluded, e.g. was it transferred elsewhere or parked etc… |
| Category: Call Identifier | |
| Call Identifier | The unique call identity value that is assigned to each call. |
| Category: Miscellaneous/Other | |
| Call Type | Identifies the type of call as Contact Center, International, PSTN, Toll-Free or VOIP |
| Recording Type | Identifies the type of recording on a call (Automatic, OnDemand, None) |
| Has Voice Mail | Indicates a Voice Mail has been left |
| Category: Call Quality | |
| Mean Opinion Score (MOS) | A a numerical measure of overall quality of an event or experience. 1 (bad) to 5 (excellent) |
