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CUCM Report Template: Top 10 Phones Over 30% Severe Concealment

This report will provide the top 10 devices, by total calls, with over 30% severe call concealment.

Severe Concealment is a call quality measurement that represents the time during which a significant amount of concealment or inaudibility is observed.

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Optional Changes

This report is designed to report all calls to/from all devices and does not require any additional editing to function.

If you wish to narrow down your search to a specific set of data, remove the search set filter of Call Scenario Types and add a more specific search set to meet your reporting requirements.

To adjust the Minimum Severely Concealed Seconds Ratio (SCSR) from 30%, scroll to the bottom of the Search Set menu and adjust the value between 0 to 1 (i.e., 1.0 is 100% severe concealment, and 0.5 is 50% concealment over the life of the call).

Sample Report

Updated on June 11, 2024

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