Supply New IP or Hostname to Variphy

Applies to:

• Variphy system administrators
• IT personnel

Common Causes or Issues

• When you need to change the IP address or hostname of a Variphy application server

How to Update IP or Hostname for Variphy

1. Create a snapshot of your VM.

First, it is imperative that you perform a snapshot of your VM before any changes are made.

Linux : SSH into your Variphy server and run configure-host-settings

Run through the setup wizard and assign the new hostname and IP address where asked. Server will reboot and write the new IP and/or hostname settings.

2. Update CDR database settings (if applicable).

If the database resides on a separate and dedicated server and also received a new IP or hostname, you must complete the following steps:

• Browse to the Variphy application as a System Administrator user.
• Select Settings > System > Database Servers.
• Edit the database server needing modification.
• Enter the new IP or Hostname of the SQL server currently in use inside the Server Host field.
• User Login and Password should not be modified unless those have also changed.

3. Update CUCM CDR settings.

If you are sending CUCM call data to the Variphy instance, you must go into each of your CUCM Publishers to adjust the destination of its CDR files.

Browse to Cisco Unified Serviceability under the Navigation drop-down and log in with an Admin account.

Browse to Tools > CDR Management

You must delete the existing entry pointing to the old Variphy server IP/Hostname and add a new Billing Application Server with the new details.

4. Update CUBE CDR settings.

SSH into each of your configured CUBEs and modify the FTP source listed under the gw-accounting file and issue the negate command of the primary ftp statement.

Enable
Config terminal
Gw-accounting file
No primary ftp old_ip_address/cdr username variphyftp
Primary ftp new_ip_address/cdr username variphyftp password existing_password_for ftp_user

Please follow this article for the exact syntax of establishing an FTP connection from a CUBE to the Variphy server.

5. Reconfigure SAML SSO (if applicable).

If you are using SAML SSO as an authentication method, you will need to rebuild your SSO configuration and enter the new ACS URLs into your respective Identity Provider application. SSO instruction can be found here.

6. Update HTTPS Certificates (if using non-wildcard CA signed certificates).

If you are using the non-wildcard CA signed certificate, you will need to create a new CSR and re-issue a new TLS Certificate into the java keytool, as the old one would have the incorrect IP and hostnames. Certificate creation instructions can be found here.

Still Need Help?

Email our support team at support@variphy.com or click the button below to access our ticket portal.

Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy application log files.