Applies to:
- Variphy users with DID Management licensed.
- System administrators managing DID assignments.
- Support teams responsible for number inventory and reporting.
Common Causes or Issues
- When you need to locate or manage specific DID numbers within multiple blocks or sites.
- When you want to generate reports for DID status, assignments, or usage.
- When trying to verify assignment or routing configurations across multiple platforms, including CUCM and Microsoft Teams.
Accessing and Navigating DID Block Tools
To begin managing DIDs in Variphy, go to the main navigation and select DID Management.
Note: If this option is not visible, your account may lack appropriate privileges or the DID feature is not licensed in your Variphy instance.
Variphy supports Multi-Block DID Search, enabling users to search across all DID blocks and sites within the organization.
When selecting sites or blocks:
- Choose All Sites and All Associated Blocks, or
- Select specific Sites and choose from their associated DID Blocks.
The platform adapts search results and reporting to the selected Site/Block combination.
Finding Specific DIDs
In the Search section, specify the following parameters:
- Digits to Search: Enter up to four digits in the line number field.
- Use “X” as a wildcard (e.g., 10XX returns 1000–1099).
- Fewer than four digits will auto-fill with wildcards (3 becomes 3XXX).
- Status Filter (at least one must be selected):
- Available: Not mapped/used in any platform.
- Inactive/Unassigned: Mapped but not callable.
- Active: Assigned and callable.
Click View Search Results to see matching DIDs. Only the first 25 results are shown in the UI for performance reasons.
Viewing Search Results
Search results display the following detailed columns:
| Column | Description |
| DID Number | The DID being displayed |
| Status | Availability status: Active, Available, Inactive |
| Tags | Labels for grouping/filtering DIDs |
| Platform Name | Platform where the number is found (CUCM or Microsoft Teams) |
| Voice Routing Policy | Assigned voice routing policy |
| Directory Number | CUCM directory number |
| Partition | CUCM route partition |
| Description | CUCM description field |
| Alerting Name | Name shown on devices when called |
| Assigned Devices | Full details of CUCM line appearance: device name, index, description, and type |
| Number Type | Type of CUCM number (Device, Hunt Pilot, etc.) |
| Platform Type | Indicates if the platform is CUCM or Microsoft Teams |
| Platform Username | User or entity assigned to the number (Microsoft Teams) |
| Platform ID | Unique identifier tied to Microsoft Teams user |
| Available Usages | Use case (User, Voice App, Conference, etc.) |
| PSTN Connectivity | Connection type: Calling Plan, Direct Routing, Operator Connect |
| Assignment Status | Indicates whether the number is user- or app-assigned |
| Activation State | Whether the DID is activated |
Use Show/Hide Columns to customize which details are shown.
Exporting DID Data
To generate a report, perform a DID search as outlined above, then click Export Results.
Settings Tab
- Organize Numbers By: Status (Active, Inactive, Available) or Number.
- Optional Summary Info:
- Show DID Block Info Summary: Name, Description, Provider/Circuit/Trunk ID.
- Show DID Site Info Summary: Site Name, Description, Address/Location.
- Show DID Number Status Summary: Total counts by status.
- Show DID Number Details: Full details per DID.
- Selected Detail Columns: Choose which fields to include in detailed report.
Important: Select at least one of “DID Number Status Summary” or “DID Number Details” to generate a useful report.
Delivery Tab
Choose options:
- Output Format: Choose XLSX or PDF.
- Report Delivery: Download the file directly or email it.
- Enable Auto-Generate Download File Name or provide name.
Still Need Help?
Email our support team at support@variphy.com or click the button below to access our ticket portal.
Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy application log files.
