Applies to:
- Variphy users who have recently upgraded to CUCM version 15.
- IT administrators managing CUCM and Variphy integration.
- Cisco UC engineers troubleshooting CDR/CMR reporting issues.
Common Causes or Issues
- After upgrading CUCM to version 15, some users experience missing or partial data in Variphy reports and widgets.
- This may result in missing dates under “Available CDR Data” or incomplete data summaries.
Steps:
How to Troubleshoot Missing CDR/CMR Data After CUCM 15 Upgrade
1. Restart CUCM Services
- Log in to CUCM and go to Serviceability.
- Click Tools > Control Center Network Services.
- Select the CUCM Publisher in the Server dropdown and click Go.
- For no data at all:
- Scroll to CDR Services and restart the Cisco CDR Repository Manager Service.
- For partial data:
- Restart the Cisco CDR Agent Service on the Publisher.
- Repeat this step on all CUCM Subscribers (Note: Subscribers will only list the Agent service).
Refer to this knowledge base article for more details: How to Restart CUCM Services When No Data or Partial Data Is Sent to Variphy
2. Escalate to Cisco TAC if Problem Persists
If restarting the services does not resolve the issue:
- Contact Cisco TAC and reference Bug ID: CSCwr20653
- Symptom: No CDR/CMR loaded to CAR DB and not sent to external billing server.
- Conditions: Upgrade to CUCM 15SU3a from M1 (PCD) or M2 (Install with Data Import) in non-FIPS mode with CDR/CMR enabled.
Cisco Bug Tracker: CSCwr20653
Still Need Help?
Email our support team at support@variphy.com or click the button below to access our ticket portal.
Please provide details about your question or issue, including any applicable
