Frequently Asked Questions About Variphy Broadcast
- If a user is on the phone during a text broadcast, will they receive the message?
- Can the audible tone/alert be changed in Broadcast?
Question: If a user is on the phone during a text broadcast, will they receive the message?
Answer:
This is actually dependent on the phone model. Most phone models will receive it during a call whereas others may not.
Question: Can the audible tone/alert be changed in Broadcast?
Answer:
The tone is currently hardcoded to a certain tone that exists in every CUCM system. Tone’s are actually media files which can be uploaded/modified in CUCM so to let them select a tone in Insight could result in the beep not working as there’s no way to find a list of what tones are active/available in the cluster.
