Applies to:
- Webex Contact Center Administrators.
- IT Teams managing Webex Contact Center.
Common Causes or Issues:
- Determining the Webex Contact Center user count for Variphy licensing.
- Understanding how many users Variphy will license within your Webex Contact Center.
How to Determine Your Webex Contact Center License User Count
Follow these steps to determine the number of Webex Contact Center users Variphy will license.
1. Log in to Webex Control Hub.
Navigate to Webex Control Hub: https://admin.webex.com/login. Enter your administrator credentials and log in.
2. Access Subscriptions.
Using the navigation bar, go to Account > Subscriptions.
3. Locate Contact Center License Information.
Within the Subscriptions menu, find the Contact Center section.
4. Calculate Your Contact Center Unit Count.
Add the number of Standard Agent assigned licenses and Premium Agent assigned licenses. This total represents your Contact Center Unit Count.
In this example, the Contact Center Unit Count is 12.
Your Variphy Account representative may request this value for budgetary pricing or to develop an application license.
Still Need Help?
Email our support team at support@variphy.com or click the button below to access our ticket portal.
Please provide details about your question or issue, including any applicable screenshots, reports, or Variphy application log files.
